Field Technical Support Rep-4
Pay Rate: $23 - $27/Hour
Responsibilities:
- Assists in investigating and resolving complex installations and maintenance matters of significance.
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analysis and prepares reports on system problem trends and issues
Basic Qualifications:
- 5+ of field support experience
- Ticket and asset management
- Strong hardware/software installation, support, and troubleshooting
- Windows XP, 10, and 11 experience
- Mac OS and iOS support
- Network Printer, HP configuration, consumable swaps, and moves
- Experience with Active Directory, MS Office, phone security, OS365
- Requires Networking troubleshooting and support
- Support skills for VPN connectivity and security
- Configuring new PC’s/notebooks via imaging, SCCM and standalone
- Remote Install software/hardware and support
- Knowledge of basic networking concepts and Hands&Eyes support
- Lift and carry up to 40lbs
Preferred Education and Training:
- High school or G.E.D.
- Lenovo or other vendor certifications
- CompTia A+, Network+/Security+ (Preferred but not required)
- Apple training (preferred but not required)
Work Environment:
- Office environment
- Walk up kiosk/ vending and lock / network printers
- Data Center or Telco Closet
- May require weekend work for Critical and High Priority support only
- Will require shift work/On-call coverage
Recommended Jobs
Senior Associate, Product Management: Velocity Black Agent Tools
Senior Associate, Product Management: Velocity Black Agent Tools Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportun…
Mortgage Loan Officer - EAST COAST (New Jersey)
Mortgage Loan Officer About the Company Join an established and growing independent mortgage lender with a significant presence across multiple East Coast states and beyond. For more than 25 ye…
Machine Operator
**Job Title: Machine Operator** **Job Description** As a Machine Operator, you will monitor equipment daily, perform basic cleaning, reset equipment for the next day, and complete repairs to ensure co…
Leasing Agent for Luxury Residential Property- Orchard
We are seeking a dynamic and customer-focused Leasing Agent to join our team at a luxury residential property in New Jersey. The ideal candidate will have a passion for real estate, exceptional inter…
User Experience
Qualifications: ~10 years of relevant experience ~ Strong attention to detail & analytical skills ~ Significant experience on complex, enterprise-scale design projects ~ Experience w…
Steel Mill Materials Handling Crane Operator
Steel Mill Materials Handling Crane Operator Question for you: Do you navigate an overhead crane with confidence, keep safety top of mind, and thrive on teamwork in a high-energy plant? What ch…
Maintenance Mechanic
Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier bui…
Sous Chef
We are preparing to open a European-American restaurant in Woodcliff Lake, New Jersey, guided by the seasons and by the belief that simplicity and effort are inseparable. Our cooking is grounded in c…
Senior Medical Director, Clinical Development, Factor XI
The Senior Medical Director, Clinical Development provides clinical leadership and is responsible for all clinical deliverables within the assigned section of a clinical program, Factor XI, with mini…
RN Med Surg
Job Title: RN UP - Med/Surg - 4H Location: Peoria,IL Duration: 13 Weeks Shift: DAYS; 7:00AM-7:30PM Weekly Gross: 4,340/including stipends Job Description: -A…