Inside Sales
- Responds to customer inquiries and incoming leads relating to use, operation, and maintenance of Company products.
- Make appropriate product recommendations for new applications, issuing quotations, and gaining commitments from the customer.
- Work closely with the sales team to ensure seamless transfer of identified business growth opportunities.
- Evaluate customer technical and commercial challenges by reviewing drawings, plans, and documentation, and deliver tailored solutions through cost estimates and project improvement recommendations.
- Leverage technical knowledge to identify and qualify new opportunities by uncovering customer needs, building credibility as a subject matter expert, presenting optimized solutions, and securing customer commitments.
- Build and maintain effective communication with customer contacts across technical, purchasing, service, quality, and management functions.
- Communicate requirements to internal key stakeholders (Production, Product Engineering, Customer Service, Marketing, Quality, etc.) to establish clear expectations for success.
- Leverage CRM and other tools to report on sales activity aiding in market analysis, new product development, and pricing strategies, as well as to build a database of customer and application history
- Represent Company at trade shows and conferences (overnight travel required)
- Travel up to 10%, including both domestic and international travel
- 0-2+ years of experience in performing the duties and responsibilities outlined for this role
- Strong mechanical aptitude required, engineering coursework or degree a plus
- Previous technical inside sales and/or technical customer service experience is a plus
- Familiarity with industrial manufacturing environments, particularly involving electro-mechanical devices, fluidics, vacuum/pressure equipment, and/or small motors.
- Microsoft Office proficiency required
- SAP and CRM experience preferred
- Must have a valid driver's license as travel to customer locations may be necessary
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