Manager, Loyalty Operations & Compliance

Wyndham Hotels & Resorts is now seeking a Manager, Loyalty Operations & Compliance to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The role requires a detailed and process-oriented individual with a finance or audit background and will be critical in ensuring financial compliance for initiatives that will drive Wyndham Rewards as the loyalty program of choice for the hospitality industry. This role will be involved in creating, executing and reviewing SOX Controls with an impact on financial information.

What you'll do

The Manager, Loyalty Operations & Compliance will work with a cross-functional team to support financial needs and reporting on results. The Manager is responsible for the following:

• Manage compliance, issue response and financial stability related to WHR’s global loyalty program, Wyndham Rewards.
• Ownership of key SOX controls to ensure financial integrity and report out on results to Loyalty team and Audit Services.
• Manage key relationships with external billing partners to lead the financial oversight of partner billing, including our redemption platform provider and other earn/burn partners.
• Execute financial processes used to minimize risk and ensure all program revenue and expenses are accurately recognized.
• Ownership of our Internal Point Purchase program to support the use of points as incentives, including the creation and distribution of points for various incentives.
• Oversight of team member assisting with Loyalty Operations activities.
  
  

You'll be successful if you have

• Analytical skills, to critically evaluate information gathered from multiple sources, reconcile conflicts, breakdown high-level information into details.
• Ability to identify, document and implement new controls as the program changes and evolves.
• Facilitation skills, to lead requirements and solutions discussion.
• Familiarity with audit and governance.
• Project management skills required.
• Advanced technical Excel experience (pivot tables, Vlookup, VBA/Macros).
• Ability to establish and maintain effective working relationships with coworkers, managers, and other stakeholders.
• Exceptional written, interpersonal, and verbal skills.
• Good problem-solving, judgment and decision-making skills.
• Highly organized, detail oriented and capable of managing multiple tasks.
• Strong follow-up skills/ability to work independently & in a team environment.
• Must demonstrate a sense of urgency and have the ability to work under tight deadlines.
• Must be able to work with and understand financial information and data.
• Deep curiosity and commitment to developing enhancements to existing processes and creating new processes.
• Experience working in a fast-paced, dynamic environment.
• Ability to effectively oversee team member assisting with Loyalty Operations activities.
  
  

Required Qualifications/Experience

• College Degree (BA, BS, Masters or MBA).
• 5-7+ years’ experience in finance, audit, accounting or operations.

Company Overview

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way, 22 Sylvan Way, Parsippany, New Jersey 07054
Employment Status: Full-time

Compensation & Benefits

For U.S. based positions only, the expected pay range for this position is $90,000-120,000 annually.

Wyndham Hotels & Resorts carefully considers a wide range of factors when determining compensation such as work location, background, experience, and performance. Compensation decisions are dependent on the facts and circumstances of each case.

In addition to the base pay, this role is eligible to receive an incentive payment pursuant to the Annual Incentive Plan with a 15% annual target, subject to the terms of the Plan.

Wyndham Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:

• Health insurance with HSA and FSA options
• Dental insurance
• Vision insurance
• Life/AD&D insurance
• Short- and Long-Term Disability coverage
• 401(k) with generous company match
• Vacation time- Accrue 1.25 hours of paid vacation per week
• Paid holidays- 11 Core Scheduled Paid Holidays with potential additional paid days off as business operations and the calendar permit (e.g. in 2025, there is an additional 8 days of paid company closure).
• Paid sick leave accrued as state and local laws require
• Additional paid time off in the form of one volunteer day, bereavement time, as well as jury duty time.

Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. More information can be found on Our Benefits Page. Wyndham Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

We are accepting applications for this position through 09/01/2025.