Technical Account Manager for MSP- Florham Park
- Strategic Roadmaps and budgets- validate that Link High is doing what is promised, and compliance requirements are being met.
- Client Retention
- Client Service Experience- Be a trusted advisor and central point of contact for client and internal escalations. Regular client contact (ALL clients not just large) - not to sell but to make sure account is happy.
- Work with Technical Service Teams to quote projects, hardware, and Cloud solutions. However, the proposal and quote should be created and presented by this individual.
- Monthly or quarter meetings with clients (May be remote or in person depending on client). Most of our clients are in NJ/NY/PA.
- Contract and Renewal Management
- Desire to keep up with the MSP industry and research new service offerings.
- ConnectWise Manage, Ninja RMM, MSP Bots, Cloud Radial (for account management), and Quoter.
- Microsoft Server Suite
- Office 365
- Microsoft Azure
- Firewalls
- Technical knowledge of networking and hardware
- Competitive Compensation
- 100% Employer Paid Medical/Dental, Short/Long Term Disability, Life Insurance for employee.
- 401K with matching Company Contribution
- Credit Union Membership
- Opportunity to grow- VCIO, Project Management, etc.
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