Program Management Lead

Position Overview

Program Management Lead is part of the Global Digital Program Management team leading a cross-functional team that drives ecommerce, retail and connected retail initiatives to achieve Business strategic objectives globally. In addition, they are responsible for managing enhancements within the workstreams and owning the prioritization of roadmap initiatives with Business in the assigned workstream. This role reports to the Head of O2O Technology & Global Program Management.

Essential Duties & Responsibilities

Program/Project Management:

• Lead and manage the Program management function for different workstreams to track projects from inception through successful execution
• Oversee end-to-end execution across multiple parallel programs, including risk management, issue/conflict resolution and dependency management
• Present Program Status to Executive Leadership team on an on-going basis
• Manage risks and communication across multiple projects to Executive leadership. You will partner with team members to build mitigation strategy and resolution

Leadership:

• Manage day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues
• Identify focus areas, provide escalation management, negotiation skills, and balance the business needs and the technical constraints
• Partner with regional store operations team to prioritize the initiatives and planning for operational readiness
• Serve as subject matter experts for technology decisions and prioritization

Strategic Planning:

• Lead portfolio planning processes for the workstreams which align business and IT strategies and drive focus and prioritization within organization
• Create yearly and quarterly roadmap, track progress against established baseline, and manage communication with Business, product, executive leadership and cross-functional teams

Leading Teams:

• Lead Project Managers who will work with Product, Arch, Dev, QA & Business stakeholders to manage critical projects
• Inspire and create engagement by developing and motivating and guiding the team to achieve results together
• Coach and mentor project managers to develop a great team and achieve success

Experience, Skills & Knowledge

• Experience in eCommerce & Retail leading Program Management
• Bachelor’s degree in computer science, Information Technology, or similar field, Master’s degree preferred
• Experience in managing POS, mPOS projects, Omni-channel initiatives like BOPIS, BOSS & SFS, digital technology projects managing stores
• 5+ years of experience in people management
• Strong experience with agile program management methodologies
• Strong influencing & communication skills and a highly collaborative approach.
• Strong problem-solving skills and desire to dive into prioritize work as needed to meet deadlines
• Ability to effectively communicate with, and influence, people on all levels
• Effective leadership and presentation skills and experience in leading multiple diverse teams in a global environment to achieve results

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.