Dispatcher

Job Description

Job Description

Title: Dispatcher

Location: Somerset, NJ

Type: Full-time

Pay: $22.00-$24.00/hour

Shift: Monday-Friday, 3:00pm-12:00am

Why Turtle?

At Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service—and we’re just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every sing

About the Role

The PM Dispatcher supports evening routing operations by assisting with next-day planning, responding to customer inquiries, and ensuring accurate documentation for overnight and morning operations. This role operates under the direction of the PM Dispatch Supervisor and plays a key role in setting up successful AM load-out operations.

What You'll Do:

Routing Support

• Assist PM Dispatch Supervisor with route planning in the DQ system
• Input customer requests and special requirements into routes
• Verify truck assignments align with route requirements
• Check freight capacity using DQ tools and flag overweight/overcube situations
• Process PO pickup scheduling for same-day and future deliveries
• Make routine routing decisions using system guidance
• Escalate complex routing situations to PM Dispatch Supervisor

Administrative Processing

• Check in control paperwork to verify warehouse order completion
• Check in relay shipments from other locations into DQ
• Process portal requests (delivery times, vehicle requests, pickup scheduling)
• Maintain accurate records in the DQ system
• Assist with truck sheet preparation (in support of supervisor)
• Contribute to completion of PM dispatch checklist

Customer Service

• Answer phone and portal inquiries regarding next-day deliveries
• Process Turtle Express same-day delivery requests
• Provide delivery time windows and routing information to sales teams
• Handle routine customer questions professionally and accurately
• Escalate complex customer issues to PM Dispatch Supervisor

End-of-Day Handoff

• Help prepare dispatch notes for AM shift
• Ensure all paperwork is processed and routes are finalized
• Communicate any unresolved issues to PM Dispatch Supervisor
• Verify next-day routing is complete and ready for AM load-out

What You'll Bring

• 1+ years of dispatch, customer service, or logistics coordination experience
• Ability to learn and effectively use DQ routing software
• Strong attention to detail and organizational skills
• Good communication skills (phone, email, portal systems)
• Ability to work evening hours consistently
• Willingness to develop decision-making skills and think beyond system defaults
• Basic understanding of truck capacity, freight types, and logistics

What We Offer

We offer a competitive benefits package that includes:

• 401(k) plan
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays
• Vacation
• Employee negotiated discounts

Who We Are

Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.

What To Do Next

You can begin by filling out our application online. If you want to learn more about Turtle, please visit our website or our LinkedIn: @Turtle.

Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.