Patient Representative

Job Title: Patient Representative

Location: Clara Maass Medical Center

Department Name: Patient Satisfaction

Req #: 0000216274

Status: Hourly

Shift: Evening

Pay Range: $22.50 - $27.00 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

Serves as a liaison between patients and the institution. Provides a specific channel through which patients can seek solutions to problems, concerns, etc. As the patients' advocate, Patient Representative enables patients to obtain solutions to problems by acting on their behalf to Administration or any department or service, coordinating among departments if necessary, and recommending alternative policies and procedures in order to improve service(s) to patients. As the institution's direct emissary, Patient Representative interprets philosophy, policies, procedures and services to patients.

Uses an understanding of the principles of growth and development to assess each patient's age specific needs and provide age specific treatment and care.

Qualifications:

Preferred:

• Bachelor's degree preferred.
• Health care training/experience helpful

Scheduling Requirements:

• Full-Time
• Day

Essential Functions:

• Communicates to management all observed significant trends as well as patient perceptions regarding quality of services.
• Compiles patient information in order to trend for total quality Compiles patient information in order to trend for total quality improvement.
• Conducts inservices for staff as appropriate or upon request by Department Director.
• Coordinates referral of services on patient's Coordinates referral of services on patient's behalf.
• Interprets hospital policy and procedures to patients and families.
• Investigates and responds to any concerns/complaints bout the quality of care in the medical center.
• Maintains communication by daily interaction with nursing and ancillary staff.
• Maintains data availability for monthly or quarterly reports.
• Maintains the formal grievance mechanism in compliance with JACHO standards.
• Provides advocacy services for patients under the “Patient Bill of Rights”.
• Recommends change in policy and procedures when necessary for improvement.
• Responds to need for crisis intervention; provides staff and family with comfort and support.
• Responds to patient survey data; analyzes and conducts Responds to patient survey data; analyzes and conducts follow-up.
• Uses an understanding of the principles of growth and development to assess each patient's age specific needs and provide age specific treatment and care.
• Visits assigned new admissions, assesses patient experience, and explains Patient Representative role.
• Provides a compassionate and supportive environment with prompt and consistent service.
• Adheres to patient rights: provides for the confidential treatment of all communications and records.
• Demonstrates professionalism with families, visitors, physicians, co-workers and supervisors.
• Listens and communicates effectively
• Supports teamwork by cooperative problem solving through participation in meetings, projects, etc.
• Utilizes principles of continuous quality improvement in all work situations to assess, measure and improve organizational and department functions
• Organizes work sets priorities with a minimum of supervision and seeks guidance as appropriate
• Makes decisions that are timely and consistent with department, objectives, policies and procedures.
• Demonstrates sound judgment; accepts and benefits from constructive criticism.
• Participates in ongoing education as required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer