International Sales Support Associate
- Manage complex international customer situations, responding promptly and effectively to resolve inquiries and issues.
- Receive and process orders for vascular access products and services via email.
- Enter and update orders and account information with accuracy and urgency.
- Collaborate closely with internal teams (sales, logistics, finance, regulatory affairs, quality assurance and marketing) to ensure seamless service and support.
- Responsibilities include manually allocating customer purchase orders and managing customer collections on a weekly, bi-monthly and monthly basis.
- Address customer complaints or concerns, ensuring proper investigation and resolution.
- Ability to understand and answer complex questions as it pertains to International Trade Compliance.
- Provide data and reporting support to the Customer Experience Manager and other internal stakeholders.
- Offer innovative ideas to improve the customer experience and streamline internal processes.
- Excellent interpersonal and communication skills, both oral and written.
- Sharp attention to detail and ability to multitask.
- Customer-focused and collaborative team player.
- Self-motivated and adaptable to changing priorities.
- Proactive in identifying opportunities to improve service and processes.
- Bachelor's level degree, or equivalent professional work experience in international customer service, trade compliance or logistics management.
- At least 2 years of experience in international customer service, sales support, or order processing (medical device or healthcare industry experience is a plus).
- Proficient in Microsoft Office; ERP system experience strongly preferred.
- Strong communication, organizational, and problem-solving skills.
- Ability to work independently and thrive in a fast-paced environment.
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