Client Services Associate
Job Description
Job Description
Top NJ firm, 9-5 weekdays
- Receive and process orders accurately from clients, sales, KAMs and affiliates
- Supports sales members with the creation and sending of quotes to clients, obtaining completed order documents in return, processes orders in the System; ensures the collection of prepayment for prepay accounts
- Ensure proper documentation and samples have been received for order processing; manages and tracks sample inventory to ensure timely processing
- Review samples upon incoming receipt, wear PPE when needed for leaking samples, check that the sample names and descriptions match with the information on the SRF, divides samples into smaller jars to be distributed to the separate executing labs
- Inquires with the lab managers for availability of rush service upon client request
- Send associated paperwork to the executing labs and verify the costs and timing of the contracted services
- Communicate client order concerns to the client, Sales and Account Management teams as required by business unit SOP’s or other client requirements.
- Routinely follow up with lab managers to ensure reports are on time, notify the client and internal stakeholders of service delivery delays, and update the delivery dates in the Systems.
- Escalate any client inquires or service delay concerns or issues to client, account manager, Sales, and Account Management teams as required by account SOP or other defined client requirements for resolution.
- Keeps WASP sample tracking system and any business unit tracking spreadsheets up to date
Top NJ firm with room to advance
Company Description
Top NJ firm with room to advance
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