LEARNING QUALITY SPECIALIST
- 3 years experience in a Contact Center environment with demonstrated experience in both learning and quality capacity preferred
- Teaching or training experience is preferred; training experience within a medical or Healthcare environment a plus
- Experience in or knowledge of any of the following is preferred: Central Scheduling, Medical Terminology, Insurance Verification, Registration, Scheduling, Authorizations, Referrals
- Must be able to articulate and demonstrate an instructional/informational design methodology
- Must be knowledgable of performance measurements, quality initiatives, coaching and mentoring, staff development, and the unique demands of frontline staff
- High School Diploma Required
- Bachelors preferred
- Must be learner-focused, with the ability to develop targeted materials based on learner preferences, characteristics, competencies
- Strong instructional design abilities (via experience or education) especially related to needs assessment and customized development for varied learners preferred; knowledge of performance based instructional methodology is preferred
- Must have superior writing skills related to informational and instructional material, including the ability to present content in a non-paragraph and linear way. Experience with graphic design is a plus
- Must be a high-performing and facile PC user and an expert in the Windows Suite (specifically PowerPoint and Word). Experience with E-Learning and Alternative Media a plus
- Must possess solid classroom delivery skills related to motivating and capturing the attention of adult learners; must display high energy, confidence, a sense of fun, and the desire to provide a unique and memorable learning experience. A sample presentation will be required.
- Must be motivated, decisive, and a problem solver with excellent time management, leadership aptitude and organizational skills
- Must be a team player
- Must have demonstrated experience in communicating effectively with all levels of management
- Must be able to work varied hours as business needs change (i.e., possible evening and weekend hours)
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