Director Of Operations

Director of Operations – Product Division

New Jersey (Hybrid Potential)

$180,000 – $220,000

Position Overview

We are seeking a highly professional and relationship-driven leader to oversee a growing product-focused division. This role blends operations leadership with client-facing responsibility, managing key accounts and ensuring high-level service delivery. The ideal candidate brings strong client relationship management, operational leadership, and experience with products (buying/selling/import), with the ability to represent the company effectively with senior stakeholders.

Requirements

- Experience managing customer relationships, preferably with large accounts

- Strong operational leadership experience

- Background in product-based business (distribution, import, wholesale, etc.)

- Ability to handle escalated client issues with professionalism and discretion

- Strong communication and presentation skills

- Experience managing small teams

- Sales exposure is a plus

Responsibilities

Client Relationship Management

- Serve as primary point of contact for key accounts

- Handle escalations and ensure high-level client satisfaction

- Maintain and strengthen client relationships

Operations Leadership

- Oversee day-to-day operations of the division

- Ensure efficient processes across customer service and fulfillment

- Identify and implement improvements to support growth

Team Management

- Manage and develop a small customer service team

- Provide direction, support, and accountability

- Build structure for future team expansion

Business Growth Support

- Support sales efforts through relationship management

- Identify opportunities to expand existing accounts

- Collaborate with leadership on hiring and scaling the department

Must-Haves

- Strong client-facing experience with large or high-value customers

- Operational leadership experience

- Product-based background (buying/selling/import/distribution)

- Professional presence with strong communication skills

- Ability to manage escalations and maintain relationships

Email resume to: [email protected]