Service Advisor
Franklin Sussex Auto Mall is seeking a Service Advisor to join our Sussex, NJ team!
The Nielsen Automotive Group understands the importance of employee satisfaction and how it has a direct effect on our customer experience. Our customer retention keeps our shops extremely busy affording our Advisors the ability to provide well for themselves and their family's. Our dealerships are well respected and we welcome applicants who can adapt to the Nielsen Way as we continue to grow and flourish in our local communities.
BENEFITS:
- FREE COLLEGE OPPORTUNITY!Online or in-person with Strayer University
- Excellent work environment
- Employee discount plans on purchases and services
- Competitive wages, commensurate with experience
- Health, dental and vision insurance
- Life insurance
- 401k available
- Paid vacation and sick leave
ESSENTIAL DUTIES:
- Schedule appointments.
- Greet customers in a timely, friendly manner.
- Obtain customer & vehicle data.
- Communicate with service customers to determine the nature of the mechanical problem.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
- Obtain customer’s signature on repair order.
- Inspect all vehicles for body work, notify the customer that the work is needed, and provide an estimate for body shop work.
- Establish time promised.
- Maintain CSI rating at least comparable to that of the manufacturer, zone or branch average.
- Understand and follow federal, state and local regulations.
- Ensure that all repair orders are accounted for.
- If additional work is needed, explain the details to the customer, including the additional cost and time consideration.
- Provide estimates of labor & parts.
- Follow up progress of each repair order during the day & record on repair order in approved fashion.
- Handle telephone inquiries regarding work in process & appointments and return phone messages promptly.
- Deliver vehicle to customers & answer any questions.
- Interpret warranty information & policies to customers.
- Identify ROs that require special handling such as rush, customer waiting, special problem, comeback.
- Keep Service Manager informed of all problems & potential problems involving repairs, customers & equipment.
- Be up-to-date on technical & performance information on all vehicles serviced by dealership.
- On completion of work, repair orders must be closed in a TIMELY & EFFICIENT manner.
OTHER DUTIES:
- Attend any and all required schooling.
QUALIFICATIONS:
- H.S. diploma or the equivalent.
- Ability to read &comprehend instructions & information.
- Two years of experience in a dealership position.
- General knowledge of mechanical operations.
- Professional personal appearance.
- Excellent oral & written communication skills.
Recommended Jobs
Steel Sales Professional, bilingual Korean
[About Our Client] A World Fortune 500, global trading and investment company. In trading, it specializes in a variety of commodities such as Chemicals, Steel, Semiconductors Materials. In Investm…
Patient Representative I
Job Description Job Description Description: The Patient representative (PR) acts as a greeter to patients entering Zufall Health Center as well answer the telephone, complete registration, a…
Sales Associate
Job Description Job Description Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for…
Production Support Technician (SPRINGFIELD)
As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clien…
Remote Account Development Manager
About New Freedom Financial New Freedom Financial is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to c…
Pharmacy Technician ADS
Pharmacy In North Jersey Seeks a Pharmacy Technician/ADS for Tri-state Region Are you an Experienced Pharmacy Technician looking to start working immediately close to your home with a stable sch…
Program Lead
Tiger Analytics is looking for experienced Technical Program Manager to join our fast-growing advanced analytics consulting firm. Our employees bring deep expertise in Data Science, Machine Learning …
Part-Time Store Associate
Store Location 11 South Michigan Ave Suite #430 Atlantic City NJ 08401 Overview Our Sales Associates promote our culture, values and mission. As a Sales Associate, your number one job is …
Dental Receptionist
Seeking part time Front Desk Dental Receptionist for our priviate friendly, growing, professional general dental practice in Wayne, NJ. Responsibilities include greeting and scheduling patients, c…
Front of House Manager
Job Description Job Description Benefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Paid time off We are seeking a dedicated Front of H…