Operations Manager

Operations Manager – 3PL

About us:

We are the growing leader in the furniture delivery industry. With multiple locations throughout the country, our goal is simple: To provide our clients and customers a 5 Star Delivery Experience.

We are proud of our experienced, dedicated, and professional staff and as our rapid company growth continues we require that we constantly add motivated, enthusiastic individuals committed to providing the same exceptional customer service that is the hallmark of our success.

Our mission is to ensure memories are delivered one piece of furniture at a time, on time, every time. We are looking for individuals experienced in logistics and transportation to add to our team who will contribute to achieving our mission.

Responsibilities:

• Strategically manage assigned area of responsibility in compliance with company’s policies and vision



• Manage and oversee the 3PL division (E-Commerce Fulfillment) within the Distribution Center ensuring the highest standards and compliance to Customer expectations and stated SLA’s.



• Managerial responsibility for all assigned warehouse personnel and any included office staff, within the assigned area or business segment in the Distribution Center



• This likely include multiple shifts, over a 7-day period (Sunday through Saturday)



• Ultra-responsive to customer emails and requests in a timely and professional manner



• Responsible for maintaining inventory accuracy, scan accuracy, and other system specific requirements within the assigned area of operation for all customers



• Directly responsible for all employment decisions within assigned area of responsibility



• Evaluate current staff for operational effectiveness on both warehouse and office staff



• Ensure operation is staffed accordingly to maximize productivity, minimize overtime and meet Customer SLAs (Service Level Agreements) or other Customer requirements, of assigned area or business segment in the Distribution Center



• Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.



• Ensure the consistent execution of all Standard Operating Procedures (SOPs) throughout the assigned area within the Distribution Center



• Produce reports and statistics regularly, specific to the assigned area or business segment in the Distribution Center; Measure KPI and Labor utilization



• Direct workforce to ensure compliance to established processes & policies



• Identify and execute Lean opportunities to effectively eliminate waste, and drive efficiencies



• Set and maintain productivity expectations



• Identify and drive Safety improvements across the Distribution Center



• Maintain standards of health and safety, hygiene and security



• Any other responsibilities deemed necessary for the assigned area or business segment in the Distribution Center

Requirements:

• College degree preferred



• Previous 3-5 years Warehouse Management experience



• Highly proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)



• Warehouse Management System (WMS) experience



• Ability to multi-task



• Good leadership skills



• Ability to communicate effectively in verbal and written form

Physical Requirements:

• The Operations Manager role may involve physical activities such as walking, standing, and occasionally lifting and carrying objects up to a certain weight



• Lifting and Carrying: Ability to lift and carry up to 75 pounds regularly and occasionally lift and carry up to 100 pounds with assistance



• Standing and Walking: Ability to stand and walk for extended periods throughout the workday



• Pushing and Pulling: Ability to push and pull wheeled carts or pallet jacks loaded with merchandise



• Bending, Stooping, and Reaching: Ability to bend, stoop, and reach overhead frequently



• Physical Stamina: Demonstrate physical stamina and endurance to perform repetitive tasks in a fast-paced environment



• Manual Dexterity: Ability to handle and manipulate small parts or delicate items with precision



• Flexibility to work extended hours or weekends when necessary to address urgent operational needs

Job Type: Full-time

Benefits:

• Medical/Dental/Vision Insurance



• 401(K) Plan



• Life Insurance



• Paid Holidays



• Paid Time Off (PTO)

Metropolitan Warehouse is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.