Support Engineer

Monitor systems with special focus on Tapestry warehouse management system (WMS) and triage issues. Diagnose complex technical and business problems and provide creative solutions. Design and maintain detailed technical architecture documentation across a multi-brand, multi-region Omnichannel environment. Ensure best practices, processes and norms are fully leveraged and identify manual activities for automation. Responsible for service improvements, adding alerts to address and communicate issues and follow up fixes with appropriate team. Ensure compliance with relevant policies and procedures: Incident Management, Problem Management, and Service Request processes. Evaluate, design, scope, and document integration effort for new products, processes, technologies, and solutions. Perform Impact Analysis across enterprise systems as well as third party solutions and provide high level cost and effort estimates for all major initiatives. Develop technical implementation plans and timelines with key engineering stakeholders and enterprise standards. Identify and enforce overall architectural principles, framework and standards. Enforce and guide a Solution Review process to ensure all solutions are thoroughly vetted. Align the platform vision and overall roadmap with the technical requirements of the stack.

Requires a bachelor’s degree in Industrial and Systems Engineering, Computer Science, or related field, or foreign equivalent; must have 5 years of experience in the job offered or related position; must have experience with the following: WMS; and with Omnichannel ecosystems and processes that include end-to-end data flows and processing from multi channels, fulfilment, payments, customer service and other back-end systems.

In lieu of a bachelor’s degree and 5 years of experience in the job offered or related position, employer accepts a master’s degree in Industrial and Systems Engineering, Computer Science, or related field and 3 years of experience in the job offered or related position. Requires experience with the following: WMS; and with Omnichannel ecosystems and processes that include end-to-end data flows and processing from multi channels, fulfilment, payments, customer service and other back-end systems.

Offering a salary of at least at least $124,030 to $155,000 per year, depending on experience. 40 hrs. per week.

Telecommuting work permitted; Position may work in various unanticipated locations throughout the U.S.

Apply via the career website at Reference job # IB488688