Front Desk Concierge

Job Description

Job Description

Description:

Job Title: Front Desk Concierge

Work Type: Full-Time | Non-Exempt | On-Site Five Days

Salary Range: $16.00 - $24.00 per hour

Practice Introduction:

Princeton Orthopaedic Associates (POA), a division of OrthoNJ, is a Community of Extraordinary Care professionals serving Central New Jersey since 1974. With 28 physicians, including 18 Orthopaedic surgeons, across 7 office locations, urgent care centers, and surgical center, POA operates as an outcome-focused orthopaedic practice that combines extraordinary talent, advanced techniques, and cutting-edge tools with compassionate service. As part of New Jersey's largest independent orthopaedic group practice, POA physicians work collaboratively to provide personalized, patient-centered care while maintaining the values and autonomy of the private practice model.

Princeton Orthopaedic Associates is built on a foundation of compassion, patient focus, quality, collaboration, honesty, and excellence. We are a community where every team member—regardless of role—is expected to embody these values in their daily work, hold themselves and colleagues accountable to high standards, and speak up when behavior falls short of our expectations. We foster a culture of continuous improvement where feedback is welcomed, mistakes become learning opportunities, and successes are celebrated together. As a member of our team, you'll be expected to contribute ideas, mentor new colleagues, and actively participate in creating an environment where both patients and staff thrive.

Princeton Orthopaedic Associates is seeking a dedicated, organized, and professional Front Desk Concierge to join our team. The ideal candidate will serve as the first point of contact for our patients, providing exceptional customer support and ensuring a welcoming atmosphere. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. The ideal candidate will possess excellent customer service skills and proficiency with various office software. This role involves scheduling, data entry, and providing administrative support to ensure smooth daily operations.

Key Responsibilities:

• Greet patients and visitors warmly, providing excellent customer service
• Manage appointment scheduling and confirmations
• Maintain accurate patient records
• Process patient intake forms and verify insurance information
• Handle emails, and inquiries with professionalism and efficiency
• Collect patient co-pays and patient balances
• Protect patients' rights by maintaining confidentiality of personal and financial information
• Collaborate with healthcare providers to ensure seamless patient care coordination
• Maintain a clean and organized front desk area to promote a welcoming environment
• Coordinating communication between patients, family members, medical staff, administrative staff, insurance plans, and other departments
• Managing patient care flow and assisting with monitoring message pools

Required Skills/Abilities:

• Strong organizational skills with attention to detail in managing files and records
• Excellent communication skills, both verbal and written, to interact effectively with patients and staff
• Ability to multitask in a fast-paced environment while maintaining professionalism
• A team player who can collaborate effectively with healthcare professionals to enhance patient care experiences
• A commitment to providing excellent patient service and support
• Must be able to work the hours needed, including occasional Saturday hours
• Ability to travel to different offices if and when needed

Experience / Qualifications:

• High school diploma or equivalent
• Proven experience in a front desk or administrative role within a medical office setting is preferred

Compensation & Benefits:

OrthoNJ, LLC is required by New Jersey law to disclose the compensation range for this position. The hiring range for this role is $16.00-$24.00 per hour. Compensation is determined based on several factors, including but not limited to the candidate’s qualifications, relevant experience, and geographic location. Certain roles may also be eligible for additional compensation, such as bonuses or incentive pay, as well as benefits. Eligible full-time employees are offered a comprehensive benefits package, which may include paid time off, medical, dental, vision, and a retirement plan.

Full Time Benefits Summary:

· Medical Insurance

· Dental, Vision, Life Insurance (Voluntary Options)

· Paid Time Off, Paid Holiday Time

· Flexible Spending Accounts

· 401k

EEO Disclosure:

POA, as a member organization of OrthoNJ, is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions – including recruitment, hiring, compensation, training, promotion, transfer, discipline, dismissal from employment, and other personnel matters – without regard to actual or perceived race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.