Senior Manager, Logistics

JOB SUMMARY:
The Senior Manager of Logistics acts as the primary liaison between our Third-Party Logistics (3PL) provider and the three brands we support: L’Occitane En Provence, Elemis and Erborian. This role is crucial for ensuring the smooth, efficient, and accurate execution of all distribution operations, encompassing e-commerce fulfillment and retail distribution. The successful candidate will manage daily communications, monitor performance against Service Level Agreements (SLAs), drive process improvements, and guarantee high levels of client satisfaction while maintaining operational excellence across the supply chain.

JOB RESPONSIBILITIES:

• • 3PL Management: Serve as the daily point of contact for the 3PL, overseeing the execution of warehouse activities including receiving, inventory management, picking, packing, and shipping.
  • Brand Interface: Maintain proactive and clear communication with brand stakeholders, aligning expectations, reporting operational status, managing exceptions, and ensuring seamless process integration.
  • Performance Monitoring & KPIs: Monitor, analyze, and report on key performance indicators (KPIs) for the warehouse. Propose and implement action plans for continuous improvement.
  • Problem Resolution: Identify operational bottlenecks, inefficiencies, and issues (e.g., delays, damages, non-compliance) and coordinate quick, effective solutions involving both brands and the 3PL.
  • E-commerce & Retail Compliance: Understand the specific requirements of e-commerce (direct-to-consumer fulfillment) and retail channels (distribution to DCs/stores), ensuring all operations meet channel-specific compliance standards.
  • Process Improvement: Analyze operational data to identify trends and opportunities for optimizing processes, reducing costs, and elevating service quality.
  • Reporting: Prepare monthly and quarterly reports and presentations for leadership and brand partners, providing clear, actionable insights.
  • All other duties or projects as assigned.

KEY PERFORMANCE INDICATORS:

• • On Time: Inbound, Outbound – OTIF, Order Cycle Time (SLA), FIFO;
  • Inventory: Cycle Count, FEFO;
  • Actuals vs Budget management and communications;
  • UPH Improvement;
  • Fiscal management.

REQUIREMENTS:
EDUCATION:

• • BA/BS in Supply Chain Management, Logistics, Business Administration, Engineering, or a relevant area.

EXPERIENCE:
Required:

• • 10-15 years of experience in Logistics, Operations, or Supply Chain roles within the consumer goods, e-commerce, and/or retail industries.
  • Proven experience managing 3PL relationships and performance.
  • Experience with operational KPIs, data analysis, and reporting.
  • Familiarity with Warehouse Management Systems (WMS) and ERP systems, Manhattan Scale and/or Blue Yonder WMS preferred.

Preferred:

• • Experience in a multi-brand or multi-client logistics environment.
  • Project management experience with a focus on process review and creation (Lean/Six Sigma background a plus).

SKILLS:

• • Communication: Excellent verbal and written communication skills; ability to interact effectively with diverse stakeholders (brands, 3PL, internal teams) at various hierarchical levels.
  • Analytical Ability: Strong analytical skills, highly proficient in Microsoft Excel (pivot tables, v-lookups) and data visualization.
  • Problem Solving: Proactive, hands-on mentality with the ability to anticipate issues and propose agile solutions independently.
  • Prioritization: Strong organizational skills to manage multiple projects, deadlines, and diverse operational categories simultaneously.
  • Customer Centricity: Customer-centric behavior with a proactive and service-oriented attitude.
  • Adaptability: Demonstrated flexibility and willingness to respond quickly to changes in the internal and external environments.

PHYSICAL & TRAVEL REQUIREMENTS:

• • 3 times/week at NADC
  • Visits to the office in NYC when needed

All Applicants:

United States Applicants Only: