Senior Manager, Patient Access Operations

Job Description

Job Description

Description:

PAX Health is a leading behavioral health organization committed to delivering accessible, high-quality mental health care across the communities we serve. Our mission is simple but meaningful: to remove barriers to care and ensure every individual has timely access to compassionate, personalized support when they need it most.

At our core, we are built on the idea of people helping people. From our clinicians to our patient access teams, every interaction is rooted in empathy, respect, and a shared commitment to improving lives. We meet patients where they are, offering both in-person and Telehealth services, guiding them through their care journey, and ensuring they feel heard, supported, and understood every step of the way.

We are seeking a Senior Manager, Patient Access Operations to lead and oversee patient access operations across all PAX Health entities , ensuring a consistent, efficient, and patient-centered experience from initial contact through scheduling and financial clearance.

This role is responsible for managing practice managers across all PAX Health entities, while establishing clear operational standards across locations.

The Senior Manager, Patient Access Operations will drive performance, improve workflows, and ensure accuracy across all front-end processes, using data and reporting to identify gaps, measure outcomes, and strengthen both patient experience and revenue cycle performance.

This is a high-impact role focused on improving patient access, enhancing operational performance through data-informed decision-making, and building scalable processes that support continued organizational growth.

Responsibilities:

• Oversee patient access operations across all PAX Health entities, including intake, registration, scheduling, insurance verification, and financial clearance
• Lead, mentor, and develop patient access teams and practice managers, ensuring alignment, accountability, and strong performance across all locations
• Strengthen and streamline how patients move from first interaction to scheduled care, improving responsiveness, coordination, and overall experience
• Ensure accuracy in patient demographics, insurance verification, and eligibility to support clean claims and minimize downstream billing issues
• Monitor and manage key performance indicators (KPIs), including access to care, scheduling efficiency, registration accuracy, verification completion, and patient throughput
• Use data and reporting to identify operational inefficiencies, surface trends, and implement process improvements that enhance performance
• Establish and standardize workflows across entities while allowing for operational scalability as the organization grows
• Partner closely with revenue cycle, clinical, operations, and growth teams to ensure strong coordination and continuity across the patient journey
• Lead initiatives aimed at improving patient engagement, reducing cancellations and no-shows, and supporting retention and continuity of care
• Maintain a strong understanding of how patient access functions impact billing, reimbursement, and overall financial performance
• Ensure compliance with payer requirements, regulatory standards, and internal policies across all locations
• Evaluate and optimize systems and tools (EMR, scheduling platforms, reporting tools) to improve efficiency and team productivity
• Develop, analyze, and present performance reports, dashboards, and operational insights to leadership, translating data into actionable strategies
• Support ongoing operational initiatives and pilot new approaches to improve access, efficiency, and patient experience across programs
• On-site in Fairfield or Mahwah, NJ. Travel Required throughout tri-state area.
• Other duties as needed within the scope of the role.

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred
• 3–5 years of experience in healthcare operations, patient access, or front-end revenue cycle functions
• Demonstrated experience leading teams and supervisors , across multiple sites or entities
• Experience overseeing patient access functions at scale, including intake, scheduling, and insurance verification
• Strong understanding of how front-end operations influence revenue cycle performance and reimbursement
• Proven ability to manage performance metrics, improve workflows, and drive operational accountability
• Strong analytical skills, with experience building reports, interpreting data, and using insights to inform decision-making and process improvements
• Experience working with EMR systems, reporting tools, and advanced Excel functions
• Experience collaborating cross-functionally with clinical, operations, and administrative teams to improve processes and outcomes
• Ability to manage competing priorities in a fast-paced, multi-entity environment while maintaining attention to detail
• Strong leadership, communication, and organizational skills, with the ability to influence and guide teams at multiple levels

Equal Opportunity Employer (EOE) Statement for PAX Health

PAX Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a diverse and inclusive work environment where all employees are valued, respected, and treated fairly. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.