Marketing Excellence Operations Manager

Description

Marketing Excellence Operations Manager

Work Location:
Hybrid

Job Function:

Human Resources

Grade:

30

Manager:

Meredith Herman (202021944)

Recruiter:

Katie Lockington (1077732)

What you will do

We are seeking a highly organized and strategic Marketing Excellence Operations Manager to support the Marketing Excellence function. The role is critical to building, scaling, and optimizing capability building programs that elevate marketing performance across both global and local marketing teams. The ideal candidate has expertise in learning and development, strong marketing acumen, and a passion for enabling teams to learn and grow.

The Marketing Excellence Operations Manager is tasked with enabling the delivery of the learning agenda - one that operates under the guiding principle of learning in the flow of work. However, it is still important that there is a central location where marketers can access guidance and resources on demand. To this end, the Marketing Excellence Operations Manager will own the Marketing Excellence digital experience, including Learning Management System (LMS) support. This role also involves designing, developing, and maintaining e-learning content and the learning portal, ensuring a seamless learning experience for all team members. The manager will coordinate learning agendas, manage key performance indicators (KPIs), and support the overall marketing excellence team in driving marketing effectiveness.

Key Responsibilities:

• Enable a learning agenda that promotes learning in the flow of work
• Own and manage the Marketing Excellence digital experience, ensuring effective LMS support.
• Design, develop, and maintain engaging e-learning content and a user-friendly learning portal.
• Oversee day-to-day operations - planning, timelines, cross functional coordination - to provide a seamless and effective learning experience.
• Coordinate and lead calls with markets and functions to gather and synthesize the Marketing Learning Agenda.
• Manage KPIs, including capability measurement and skills assessments to track progress and effectiveness.
• Be on the forefront of how marketers learn - AI powered tools, workflow learning, team-based capability learning, etc
• Collaborate with the full marketing excellence team to support marketing effectiveness initiatives.

What we are looking for

Required Qualifications:

• Bachelor's degree in Marketing, Education, Instructional Design, or a related field.
• 5+ years of experience in learning and development, marketing operations, or related fields.
• Strong understanding of digital learning platforms and e-learning content development.
• Excellent organizational, communication, and project management skills.
• Proven ability to drive marketing effectiveness through operational excellence.
• Exceptional ability to manage complexity of working across multiple global brand teams and comfort with ambiguity.

Desired Qualifications:

• Experience working in or with a global-local matrixed organization.
• Familiar with marketing frameworks or capability models.
• Ability to translate strategic intent into operational plans.
• Proficiency with learning science and tools.
• Strong stakeholder management and influencing skills.

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What's in it for you

Annual base salary for new hires in this position ranges:

$124,100.00 - $175,200.00
This considers several factors, including work location, the candidate's skills, experience, education level & other job-related factors.

*Note: Total Rewards at Kenvue include salary, bonus (if applicable), and benefits. During the recruitment and hiring process, your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s).

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.