Convention Services Manager

Description

The Marriott Hutchinson Island Resort, Golf & Beach Villas is seeking an outstanding Convention Services Manager to help manage, coordinate, and execute all details and aspects of the events and groups turned over by the Sales Department and assigned to the CSM. The CSM will be required effectively and efficiently

convey all necessary information for each group and event in order to ensure the customer satisfaction.

Responsibilities Include but are not limited to :

* Providing the highest levels of customer service to internal partners and external clients at all times.

* Deliver a successful experience for the planner and attendees with the goal of garnering both repeat and referral business.

* Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear

and concise communiqué that is representative of Concord Hospitality via all avenues of communication.

* Demonstrate excellent time management, self-motivation, and organizationally savvy with a keen focus on details.

* Prepare and participate in all necessary internal meetings, conference calls, reporting, planning, and other

communications required for this position.

* Prepare for and participate in client site visits, tasting panels, pre- and

post-cons planning meetings, networking, and other customer-centric meetings.

* Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track,

detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room

blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract

clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.

* Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as

understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.

* Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function

space, audio visual, and any other details related to event success.

* Learn and use digital sales systems (i.e. Delphi, CI/TY, PMS, etc.) and understand the hotel’s revenue strategies (i.e.

product pricing, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team

goals and efficiently complete job duties.

*Due to the nature of groups and events, be willing and able to attend customer functions as needed. The CSM may be

required to work varying schedules and at varying locations required by needs of the business.

Most tasks performed by the CSM are conducted independently and with minimal direct supervision, or in a team

environment with the employee acting as a team leader. Endeavor to work in a unified and collaborative way -- one

that fosters teamwork -- and adopt an entrepreneurial spirit that enables one to make the best possible decisions for

hotel and achieve the team’s overall goals.

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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