Card Services Specialist
- Reconcile assigned general ledger accounts such as Fraud GL, Visa/MasterCard Credit Card, ATM Card, Debit Card and Visa Gift card daily settlement.
- Post transactions to appropriate general ledger accounts based on tables.
- Maintain and reconcile multiple general ledger accounts and DDA accounts. Ensure that settlement and monetary adjustments are proofed and posted promptly and in an accurate manner.
- Post all cardholder and general ledger adjustments submitted by fraud analysts, dispute representatives, customer service and management.
- Ensure that all BSA and Compliance requirements are adhered to and assignments are completed in an accurate and timely manner.
- Ensure that all reports of unauthorized transactions and or account inquiries are responded to and resolved in a prompt and professional manner and are satisfied in accordance with State and Federal Fair Credit Rules and Regulations Z and E.
- Monitor transaction activity in accordance with prescribed standards.
- Provide excellent customer service to support and solve internal and external customer issues.
- Prepare routine reports and correspondence to internal and external customers.
- Act upon reports of accounts compromised, lost or stolen, and reports of unauthorized transactions, by taking the appropriate action to block, transfer, and establish a replacement account and cards, and participate in the preparation of fraud cases and charge off recommendations.
- Proactively time manage internal and external customer expectations when communicating and responding to processing request, instructions, inquiries, issues, voicemails, and emails to help maintain relationships.
- Continued education in all card operations and ever-changing Visa and MasterCard operating rules and regulations.
- Participate and share in the cross-training of card operation essential duties and responsibilities, and special projects and assignments.
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