Counter Sales & Service Associate

Job Description

Job Description

Now is the best time to join Johnstone Supply. As our new Counter Sales and Service Associate , you will be the face of our organization to our customers; Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you.

Our counter sales professionals have been major contributors in establishing Johnstone Supply as a leader in our industry; they work to support local contractors in their day-to-day work to help ensure that everyone who partners with Johnstone is successful.

A day in the life:

• Assist & Advise: Help customers make informed product selections by asking the right questions and actively listening to their needs. Troubleshoot and answer technical questions, offering alternative or substitute products when necessary.
• Build Relationships: Develop strong rapport with customers, recognizing and greeting regular customers by name. Your ability to connect with customers will help you and the company grow.
• Continuous Learning: Stay informed about new and existing products through ongoing training, studying industry materials, and learning from experienced staff.
• Team Collaboration : Work closely with fellow counter sales staff, warehouse teams, and other departments to ensure smooth order fulfillment and customer service.
• Order Processing: Accurately enter sales orders into the POS system, handle invoicing and cash payments, and process customer returns and warranties according to company policies.
• Follow-Up : on customer requests for information, quotes, and order updates. Proactively communicate any potential delays or issues.
• Inventory Management : Promote surplus, sale, and discounted inventory to customers, ensuring optimal inventory levels. Communicate any significant changes in product demand.
• Organizing & Record Keeping: Maintain organized records and complete all transactions and ensuring the store/showroom is organized and well stocked.
• Warehouse Support: Assist with receiving, shipping, and general warehouse duties as needed.

What we’re looking for:

• At least 3 years of related experience: is required, but this experience can come from a variety of different work experiences or educational background .
• A High School Diploma or General Education Diploma (GED) is required.
• Previous counter sales and/or HVAC-R experience: at least 2 years is preferred, but not required. We will train new team-members who have the skill and will to succeed.
• Customer Service: You excel at understanding and meeting customer needs, ensuring every interaction is friendly, professional, and solutions oriented.
• Detail-Oriented: You have a keen eye for accuracy in order entry, documentation, and maintaining a clean and organized work environment.
• Proactive & Resourceful: You are quick to identify opportunities to enhance the customer experience, increase sales, and resolve issues.
• Team Player: You thrive in a collaborative environment, contributing to both individual and team success.
• Adaptable: You can handle multiple tasks efficiently and remain calm under pressure, adjusting to the changing needs of the business.
• Ability: to lift and carry up to 50 lbs. regularly (with occasional heavier lifts using equipment).

We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:

• Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Employer subsidized medical, dental, and vision plans.
• Employer paid life insurance and long-term disability
• Voluntary short-term disability, accident and critical illness insurance
• 24/7 Access to virtual care/telehealth options, and Parental Time Off
• Flexible spending accounts (FSA)
• $100 wellness reward for completing annual health check-up
• Employee Assistance Program (EAP) for you, and your family
• Coverage for chiropractic, acupuncture, and massage therapy services
• Tuition reimbursement, up to $5,250 per year
• Employee referral bonus program – earn up to $4,000 per year
• Employee service milestone recognition program
• Employee discounts on products & retail discounts
• Variety of incentive plans for employees
• Bi-weekly pay days on every other Friday
• Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

EOE & E-Verify Participating Employer.