Appointment Center Representative

Appointment Center Representative – Join a Winning Team

Are you looking for a career where your effort directly impacts your income? Do you thrive in a fast-paced environment where teamwork and initiative are valued? If so, we’d love to talk with you.

What You’ll Do:

As an Appointment Center Representative , you’ll be the first point of contact for potential customers. You won’t be cold calling — you’ll be answering inbound calls and connecting with homeowners who are already interested in our services. Your role is to schedule estimates, explain plan options, and set the tone for a great customer experience.

Key Responsibilities:

• Answer inbound calls promptly and professionally.
• Schedule estimates and follow up with homeowners.
• Provide accurate information about services and plans.
• Deliver excellent customer service while meeting daily goals.
• Collaborate with team members to ensure all calls are handled efficiently.
• Stay engaged and adaptable in a high-volume call center environment.

Compensation & Benefits:

We believe in rewarding effort and results. Our pay structure gives you a solid base while letting you earn more through commissions and incentives:

• Base Pay: Up to $21/hour
• Commission: 6% on plans sold
• Incentives: $2.50 for each new estimate scheduled
• Earning Potential: On average, reps make around $70,000 per year (including overtime, commission, and incentives). High performers earn up to $90K, while lower earners average around $60K.

Important Note: The base pay is not $70K. Your earning potential depends on your consistency, engagement, and performance.

Schedule & Expectations:

• Monday–Friday, 8am–5pm (one late evening until 6pm)
• Rotating Saturdays, 8am–2pm
• Flexibility to stay later when needed to complete tasks — we support each other until the job is done.
• Team-first mindset: willingness to jump in and help coworkers when needed

What We’re Looking For:

• Strong work ethic and reliable attendance.
• Excellent communication and active listening skills.
• Ability to multitask and prioritize effectively in a high-volume setting.
• Team player with a positive attitude and initiative.
• Previous customer service or call center experience preferred, but not required.

Why You’ll Love It Here:

We’re more than just a workplace — we’re a team. You’ll find a culture that values hard work, collaboration, and growth. If you’re motivated by goals, thrive on helping people, and want the opportunity to build a rewarding career, this role is for you.