Operations Support Specialist II

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Founded in 1991, Gila offers business process outsourcing focusing on revenue enhancement services. We serve state governments, transportation authorities, municipal government entities and other public entities, using a technology platform that delivers exceptional customer service . GILA is a wholly owned subsidiary of Navient Corporation. Headquartered in Wilmington, Delaware, Navient employs team members in Ohio, New York, Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com

Why Join Gila?

• Full Time
• Excellent Benefits that start the month after you start!
• Generous Paid Time Off, Medical/Dental/Vision Insurance, 401k with Company Match, and more

We offer $16.00/ hr.

This position is onsite working from our Moorestown, NJ office.

JOB SUMMARY:

This is a clerical position in which the nature of work is imaging payment and non-payment mail utilizing a commercial payment processing machine, creating and balancing bank deposits resulting from the inbound mail, and responding to customer correspondence.

1. Payment Handling

• Operate commercial payment processing machine to image incoming mail
• Decipher payment data and post to consumer accounts (adhering to segregation of duties)
• Reconcile and/or deposit payments
• Audit vault to ensure all payments are posted

2. Handle Non-payment mail a.

• Return non-negotiable or non-postable payments with correspondence
• Respond to customer correspondence with appropriate language and templates

3. Tracking and Reporting

• Incoming payment data and outgoing deposits reporting
• Incoming correspondence and outgoing response report
• Other duties as assigned

MINIMUM REQUIREMENTS :

• HS Diploma

• 1 year of payment handling required, preferably in a high-volume business environment
• 1 year customer service
• 1 year in Microsoft Word

PREFERRED QUALIFICATIONS :

• 10-key machine experience with a 6,500 key strokes per hour speed
• Commercial payment processing machine experience is preferred
• Adobe pdf experience is preferred