Operations Specialist

Job Description:
Our client is seeking an Operations Specialist for a six-month, contact-to-hire opportunity. This hybrid role supports business process improvement initiatives across key functions, including operations, underwriting, sales and claims. The ideal candidate will bring insurance industry knowledge, process improvement expertise and a collaborative, solutions-driven mindset.

Responsibilities:

• Lead operational analysis, process improvement and transformation projects.

• Interview subject matter experts across departments to map, document and evaluate current workflows and business challenges.

• Plan and facilitate value stream mapping sessions to identify process gaps and opportunities.

• Develop tools to assess process costs, maturity and areas for expense reduction.

• Present actionable insights and recommendations to enhance productivity and drive optimization.

• Support enterprise re-engineering initiatives by creating future-state models and strategies.

• Create and maintain process documentation, job aids, procedural guides and workflow maps.

• Track and manage project plans, roadmaps and implementation of assigned optimization initiatives.

• Draft business requirements to support process automation and technology enhancements.

Requirements:

• Bachelor’s degree or equivalent combination of education and experience

• Minimum five years of experience in insurance operations, focused on process improvement and optimization within a wholesale agency, MGA or carrier

• Strong project management skills with the ability to manage multiple workstreams

• Advanced proficiency in Excel, Visio, Microsoft Project, PowerPoint and Word

• Demonstrated ability to analyze, document and improve complex business processes

• Lean Six Sigma Green or Yellow Belt certification

Pay Range:
The anticipated pay range for this position is $45-50 per hour.
We understand that salary is an important factor in a job search, and we encourage you to apply even if you feel that your desired compensation may fall outside of the listed range. The final pay for this position is determined based on several factors including but not limited to, relevant experience, skills and certifications, education and training, geographic location, market conditions, and internal equity. We are committed to finding the right candidate for this role and are open to discussing how your unique qualifications align with our needs.

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan

Contact:
Michael Meaney
+1 (312) 884-0442
[email protected]

Refer a Colleague:
Do you know someone who would be interested in this project? Submit your referral directly by emailing the Jacobson contact listed above or submitting them through this form . If your referral is hired for a contract assignment and meets all other eligibility criteria, you will receive a referral bonus!

Equal Opportunity Employer:
The Jacobson Group is committed to fostering an inclusive and equitable workplace that reflects the diverse communities we serve. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic as defined by applicable law. We believe that diversity of thought, background and experience strengthens our team and drives innovation. All employment decisions are based on qualifications, merit and business needs.
If you require a reasonable accommodation to complete the application process or participate in an interview, please contact us at [email protected] or +1 (800) 466-1578 to make a request.