Admin - SERVPRO
Job Description
Job Description
Position Summary
The Administrative Assistant plays a vital role in supporting the daily operations of the SERVPRO® office. This position handles administrative tasks, assists customers and team members, manages documentation, and ensures smooth communication between departments. The ideal candidate is organized, detail-oriented, and customer-focused
Key Responsibilities:
- Answer incoming phone calls and direct them appropriately
- Provide excellent customer service and support throughout the job lifecycle
- May create and manage job files in SERVPRO® systems (e.g., DryBook, Xactanalysis)
- Assist with scheduling crews and coordinating job assignments
- Track job progress and ensure documentation is complete and accurate
- Communicate with insurance adjusters and agents as needed
- Support billing and collections processes, including invoice preparation and follow-up
- Order office supplies and maintain organized administrative systems
- Assist with onboarding paperwork and employee file management
- Perform general office duties including data entry, filing, and mail handling
- Other duties as assigned
Qualifications:
- 2+ year of experience in administrative support or customer service
- Strong communication and organizational skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to manage multiple tasks in a fast-paced environment
- Professional phone and email etiquette
- Experience with restoration industry software (e.g., Xactanalysis, DryBook, DASH) a plus
- High school diploma or equivalent required
Working Conditions:
- Office-based, Monday–Friday (occasional extended hours during busy seasons)
- Fast-paced, team-oriented environmen
- May require occasional assistance with field coordination or on-call support
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