Operations and Compliance Specialist

Job Description

Job Description

We are looking for a highly organized and detail-oriented Operations and Compliance Specialist to manage essential operations, compliance workflows, and customer support processes. This role involves a wide range of responsibilities, from product management and onboarding to claims handling and portal administration, with a strong emphasis on multitasking, Excel expertise, and compliance knowledge.

Key Responsibilities:

1. Compliance and Certifications
   • Manage compliance-related certifications, such as DOT lithium-ion battery shipping certification (training provided).
   • Provide compliance documentation, including UL testing, MSDS, 38.3, and Prop 65, as required.
   • Ensure testing results are distributed to reps and customers while maintaining confidentiality of factory information.
2. Customer and Product Management
   • Facilitate customer onboarding and product setup, gathering information across departments to meet customer requirements (via Excel sheets or portals).
   • Manage item updates, ensuring products remain current and are expanded to other platforms (e.g., adding in-store items to online listings).
   • Work with internal reps and departments to address Walmart testing and compliance requirements.
3. Portal Management and Software Expertise
   • Administer customer portals, including adding users, pulling reports, and managing permissions.
   • Navigate tools such as High Radius , APDP , TOPS (Pallet Build-Out Software) , and WERCS for product and compliance management.
4. Claims and Financial Management
   • Manage claims and deductions for multiple customers via portals like High Radius and APDP .
   • Research and dispute deductions, submit claims, and track follow-ups within portal deadlines.
   • Assist with pulling checks, deductions, and other financial data as needed.
5. Marketing and Customer Support
   • Collaborate with design teams to provide marketing copies, product images, and features for customers and reps.
   • Act as a point of contact for both internal and external representatives, ensuring effective communication and support.
6. Audits and Testing
   • Handle Walmart audits, ensuring compliance with all requirements.
   • Work with internal teams to ensure items meet online and testing standards for Walmart.
7. General Administrative Duties
   • Distribute COIs (Certificates of Insurance) and ensure portals are updated.
   • Oversee day-to-day administrative tasks to support smooth operational workflows.

Qualifications:

• Proficiency in Microsoft Excel
• Familiarity with portals such as High Radius, APDP, TOPS, and WERCS (preferred).
• Knowledge of compliance standards (e.g., DOT lithium battery shipping, Prop 65, UL testing).
• Excellent organizational and multitasking abilities.
• Strong communication skills and ability to collaborate with cross-functional teams.
• Experience with claims management, deductions, and customer support processes.
• Proficient in Microsoft Office Suite and other standard business tools.

DGL Group is a leading manufacturer and distributor of electric rideables (electric hoverboards, scooters, bikes) consumer electronics, and Health & Beauty products. Our products can be found in over 250,000 individual retail locations and e-commerce sites, including major retailers such as Walmart, Target, Amazon, Best Buy, Walgreens, Five Below, Burlington and more.

Company Description

DGL Group is a leading manufacturer and distributor of electric rideables (electric hoverboards, scooters, bikes) consumer electronics, and Health & Beauty products. Our products can be found in over 250,000 individual retail locations and e-commerce sites, including major retailers such as Walmart, Target, Amazon, Best Buy, Walgreens, Five Below, Burlington and more.