Tenant Service Coordinator- Orchard

Bushburg Properties Inc
Jersey City, NJ


Responsibilities:

  • Greet residents and guests with a warm and friendly demeanor.

  • Monitor lobby traffic and alert residents to arriving guests and deliveries

  • Monitor and control access to the building, ensuring the safety of all occupants.

  • Assist residents with packages, deliveries, and other requests.

  • Provide information about the building and local area, including recommendations for dining, entertainment, and services.

  • Handle maintenance requests and coordinate with maintenance staff as needed.

  • Maintain a clean and organized lobby, entrance area, and work area.

  • Respond to emergencies and follow established protocols.

  • Exceptional customer service

  • Answering calls professionally and assists callers with directions or instructions for the building

  • Keeping the communal areas tidy and providing a security presence on-site

  • Maintain logbooks for visitors and contractors

  • Observe monitors for suspicious activities

  • Keep track of keys when needed

  • Assist management with request for residents

  • Design and oversee calendar of events, services, and resident engagement initiatives tailored to residents

  • Monitor the performance and maintenance of amenities across the portfolio, ensuring all facilities meet or exceed expectations.

  • Ensure a seamless and consistent resident experience by aligning policies, services, and communication strategies.

  • Act as a resource for on-site teams to address resident concerns and elevate service delivery.

  • Promote a sense of community and belonging within each property through thoughtful engagement initiatives.

  • Communicate with vendors, service providers, and event planners for property benefits

  • Ensure all amenities and programming reflect the company’s brand identity and standards of excellence.

Requirements:

  • High School Diploma or equivalent; additional education in hospitality or related fields is a plus.

  • Previous experience as a doorman, concierge, or in a customer service role preferred.

  • Excellent communication and interpersonal skills.

  • Ability to work flexible hours, including weekends and holidays.

  • Strong problem-solving skills and the ability to remain calm under pressure.

  • Basic knowledge of security protocols and emergency procedures.

  • Must be physically able to stand for long periods and lift packages as needed.

  • Familiar in working with computers including word processing, calendar management, Building Link/ManageCo, and Keylink system

  • Must be well groomed and display a positive attitude

  • Available to work weekends and holidays

Posted 2025-10-16

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