Mechatronic/ software service technician

Mechatronic & Software Service Technician

We are seeking a skilled Mechatronic & Software Service Technician to provide advanced post‑sales technical support for installed industrial equipment. This role works closely with the Service Manager and collaborates with Field Technicians, Production, R&D, and Back Office teams on troubleshooting, quotations, and technical assessments.

The position involves both on‑site service interventions and in‑house remote support . Ideally, the candidate would be located in New Jersey, but Indiana (South Bend) or adjacent areas would also be acceptable, also in or around Mishawaka, Indiana.

On‑Site Responsibilities

• Perform technical service activities on equipment, including electrical, electronic, mechanical, and control software diagnostics.
• Ensure optimal machine performance and high customer satisfaction.
• Travel domestically and internationally as required (up to 40%).

In‑House Responsibilities

• Manage requests for equipment modifications and customizations.
• Serve as a primary technical contact for customers reporting issues.
• Provide remote troubleshooting and support.

Key Responsibilities

Technical Support & Troubleshooting

• Diagnose and resolve issues involving mechanical, electrical, electronic, and software systems.
• Deliver both remote and on‑site assistance.
• Prepare technical service reports and documentation.

Software Configuration & Customization

• Update and configure PLC, HMI, SCADA, and related control systems.
• Install software updates and patches.
• Customize PLC logic and HMI interfaces based on customer needs.
• Collaborate with internal software teams on feature development and functionality enhancements.

Documentation & Training

• Create technical manuals, operating guides, and intervention reports.
• Provide customer training on system operation and maintenance.
• Maintain internal documentation, including schematics, software versions, and configuration files.

Continuous Improvement & Cross‑Functional Collaboration

• Gather customer feedback and recommend product or process improvements.
• Identify recurring technical issues and propose corrective actions.
• Participate in internal technical meetings, workshops, and improvement initiatives.

Installation & Commissioning

• Install, test, and commission mechatronic machinery at customer locations.

Education & Language Requirements

• Technical diploma or degree in Mechatronics, Automation, Electronics, or a related field.
• English proficiency at B1/B2 level or higher.

Profile & Required Skills

• Strong understanding of mechatronic systems and industrial automation.
• Experience with PLCs and related hardware (Siemens required; Rockwell, Beckhoff, or similar preferred).
• Proficiency with HMI interfaces.
• Ability to read electrical schematics and mechanical drawings.
• Familiarity with industrial programming languages (Ladder Diagram—LD, Structured Control Language—SCL).
• Solid knowledge of Windows/Linux systems and industrial networks.
• Excellent problem‑solving abilities and a customer‑focused mindset.
• Ability to work independently and collaboratively.