Jr Support Associate

Job Description

Job Description

Company Description:
Jersey Mike’s is a fast-casual sub sandwich franchise with over 3,300 locations nationwide, offering fresh sliced subs, with freshly baked bread. Established in 1956, the company is committed to providing delicious food made with premium ingredients and giving back to the communities it serves. Jersey Mike’s was ranked #1 in 2026 America’s top franchises by Entrepreneur Magazine and earned recognition in Nation’s Restaurant News, highlighting its rapid growth and dedication. With a history of philanthropy, the brand gives back through initiatives like its Annual Day of Giving and has raised millions for local charities. Jersey Mike’s is driven by its commitment to quality, community, and making a difference.

Position Summary:
We are seeking a motivated and experienced Jr. Support Associate for our Advanced Support team. The primary responsibility of the Jr. Support Associate is to provide general customer support and technical assistance for mobile app, website and digital platforms to Jersey Mike’s customers. Responds to inquiries, isolated problems, and determine and implements solutions.

Key Responsibilities:
The following duties are essential, but not exhaustive, and may be subject to change based on business needs:

• Provide technical assistance and support for incoming queries and issues related to mobile app and website.
• Provide customer support for non-technical related inquiries
• Respond to queries over the phone.
• Respond to email messages from customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Follow up with customers to ensure issue has been resolved.

Qualifications:

• 1-3 years of prior experience in a technical support or customer service role preferred.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Demonstrates attention to detail and accuracy.
• Ability to learn and support new and fast-changing technologies.
• Demonstrates strong interpersonal and relationship-building skills