Bloomingdale's Hourly Manager, Alterations
- Effectively manage workroom Profit & Loss, including revenue, payroll, and non-payroll expense.
- Develop collaborative relationships with the store leadership team; understand all store goals and plans, informing Alterations team of store initiatives to drive sales and serve customers
- Lead by example, providing regular feedback to alterations colleagues; coaching behaviors and using performance management tools to drive results
- Lead store alterations team, leveraging individual expertise to ensure quality and timeliness of work
- Train team as needed on all policies, procedures, equipment usage, and safety criteria
- Present a pleasant, knowledgeable, and positive attitude to the customers and be able to explain alterations services and value
- Deliver a quality experience and product to drive return business
- Deliver quality work on time, meeting customer specifications to reduce waste and achieve profitability
- Use product knowledge and fitting expertise to aid selling colleague in building the sale
- Adhere to best practices for deployment of staffing and material resources
- Manage supplies inventory/budget and deliver profit plan
- Track and process corresponding paperwork for all alterations services
- Mark garments correctly; able to follow makings done by others
- Use all alterations equipment (pressers, sewing machines, etc.) appropriately and safely; ensuring timely maintenance and repair
- Follow department safety rules.
- Know which garments can/cannot be altered and understand different fabrics/styling
- Experienced in high-end men's/women's apparel; ability to work with leather, beading or other special fabrics
- Full knowledge of the complete alterations process is required by hand and by machine
- Educate selling colleagues on key aspects of alterations
- High School Diploma or equivalent required.
- 3-5 years related experience.
- Direct Alterations and Leadership experience required - preferably within Retail or Fashion.
- Effectively communicate and present information in one-on-one and small group situations to customers, and all levels of internal and external business partners.
- Ability to effectively plan and execute strategies.
- Ability to monitor and maneuver workflow independently to achieve priorities.
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
- Requires periods of walking, standing, hearing, talking, reaching with extended arms, crouching and climbing ladders
- Frequent use of computers and other office equipment
- Requires close vision, color vision, and ability to adjust focus
- Frequently lift/move up to 25lbs.
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