Senior Product Delivery Associate

Job Description

As a Senior Product Delivery Associate within the Card Pricing Product team, you will play a critical role in driving end-to-end product delivery execution across complex, cross-functional initiatives. You will serve as a key liaison across Product, Partner Applications, and Technology teams to translate business priorities into structured execution plans, delivery timelines, and measurable outcomes.

This role requires a strong program management and delivery leader who can drive alignment, manage dependencies, and ensure execution discipline across multiple teams. The ideal candidate will be responsible for improving delivery visibility, planning accuracy, and overall execution of products’ delivery health and risk, while providing clear, data-driven insights to leadership through structured reporting and executive communication.

Job Responsibilities

• Lead end-to-end delivery planning and execution across initiatives, from intake through release.
• Translate business priorities into structured delivery plans, timelines, and measurable milestones.
• Build and maintain integrated roadmaps, project plans, and Gantt views aligned to sprint plans across multiple workstreams/teams.
• Partner with Product and Technology leaders to align on scope, priorities, and delivery commitments.
• Track delivery progress and drive timely corrective actions by proactively identifying gaps, risks, and ownership needs.
• Identify, manage, and monitor cross-team dependencies (e.g., via Jira/Jira Align) and their impact on delivery.
• Proactively manage risks, blockers, and bottlenecks with clear mitigation and escalation paths.
• Support capacity planning and demand-to-supply alignment across teams and initiatives.
• Produce and maintain status reporting, dashboards, and trackers; communicate delivery health, milestones, risks, and dependencies.
• Develop concise, executive-ready materials for leadership reviews (e.g., weekly updates, quarterly summaries, management review content).
• Leverage AI tools (e.g., Copilot/LLM solutions) to improve delivery workflows, reporting, documentation, and analysis while adhering to governance and control requirements.

Required qualifications, capabilities, and skills

• 8+ years of experience in product delivery, program management, or Agile delivery leadership roles
• Strong experience managing large-scale, cross-functional programs
• Expertise in project planning, dependency management, and risk management
• Experience creating status reports, dashboards, Gantt charts, and executive presentations
• Strong understanding of Agile delivery frameworks and quarterly planning cycles
• Proficiency with JIRA, Confluence, reporting, and AI tools (such as Copilot, Claude, or similar)
• Experience leveraging AI tools to enhance reporting and delivery workflows
• Strong analytical and problem-solving skills
• Experience in financial services or fintech domains

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.