Product Specialist

Job Description

Job Description

Who We Are

Keystone Information Systems is a Valsoft Company specializes in developing efficient and cost-effective Enterprise Resource Planning (ERP) systems for Local Governments and Public School Districts.

Job Description

• Train customers on the use of Keystone software products, both on-site and remotely; includes developing training materials, planning agendas, and preparing follow-up documentation
• Become a subject matter expert in one or more Keystone software products, serving as a trusted resource for customers and internal staff
• Provide billable professional services to customers, including implementation support, configuration guidance, and tailored training engagements
• Perform comprehensive testing of new software modules and releases, documenting findings and working closely with the development team
• Serve as a Tier 3 customer support resource, handling complex or escalated issues that require deep product knowledge — diagnosing problems, coordinating with the development team, and seeing issues through to resolution
• Write and maintain clear, accurate software documentation and user-facing materials
• Build up skills to be able to conduct pre-sale and post-sale software demonstrations
• Manage customer relationships independently, building long-term trust through consistent, high-quality service

Your Qualifications

• Quick learner with the ability to develop deep product knowledge independently and apply it confidently in customer-facing situations
• Proven ability to work autonomously, manage multiple priorities, and deliver results with minimal supervision
• Strong interest in building long-term customer relationships and delivering billable professional services
• Familiarity with enterprise-level software setup and administration
• Experience in software training, with the ability to adapt delivery style for both technical and non-technical audiences
• Excellent verbal and written communication and organizational skills
• Specific experience in any of the following is a plus: payroll processing, HR management, finance/accounting, and tax billing/collection — preferably in the public sector
• Proficiency with advanced Excel features and the Office 365 suite

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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