Referral Coordinator

Job Description

Job Description

Description:

PAX Health is a leading mental and behavioral health organization dedicated to providing comprehensive and compassionate care to individuals facing mental health challenges. Our team of professionals strive to create an environment where mental health is prioritized, stigma is eradicated, and individuals can thrive in their journey towards well-being.

The Referral Coordinator plays a critical part in ensuring seamless coordination between patients, referring providers, and our internal clinical staff. The ideal candidate is detail-oriented, organized, and comfortable communicating with both patients and healthcare professionals.

Key Responsibilities:

• Serve as the primary point of contact for processing all incoming and outgoing referrals
• Verify insurance coverage and referral requirements to ensure appropriate scheduling
• Contact patients to provide appointment information and guide them through the intake process
• Coordinate with internal clinicians and external providers to support timely follow-up and continuity of care
• Maintain accurate and up-to-date documentation of referral activity within the EHR system
• Monitor referral trends and escalate delays or barriers to the appropriate manager
• Collaborate with the Patient Access and Clinical teams to improve efficiency and support overall access to care
• Track, assign, and report on referral and scheduling metrics to monitor trends, support workload distribution, and ensure team accountability
• Maintain consistent communication with key referral sources, providing scheduling updates and resolving issues as needed
• Partner with the Success and Operations teams to streamline workflows and strengthen relationships with referring providers
• Identify opportunities to enhance the patient and partner experience and contribute to ongoing process improvement
• Make periodic outreach calls to referral sources to share appointment availability and reinforce engagement
• Other tasks/duties as assigned

Qualifications:

• High school diploma or equivalent preferred
• Associate’s degree or higher in healthcare administration, health sciences, or a related field preferred
• Experience in healthcare settings or referral coordination can be considered in lieu of formal education
• Prior experience in a healthcare coordination, scheduling, or front desk role preferred
• Strong interpersonal and communication skills
• Proficiency with EHR systems; experience with PrognoCIS is a plus
• Exceptional organizational skills and attention to detail
• Ability to manage competing priorities in a fast-paced environment
• Professionalism, reliability, and a team-oriented mindset

Equal Opportunity Employer (EOE) Statement for PAX Health

Pax Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a diverse and inclusive work environment where all employees are valued, respected, and treated fairly. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.