Associate, Customer Protection

Job Description

What is the opportunity?

• The Customer Protection Control team is tasked with providing central governance and oversight of projects, change requests, and transactions which impact Possession and Control (SEA Rule 15c3-3 & CIRO 4311) compliance capabilities of the U.S Broker Dealer (LLC) and Canadian Broker Dealer (DSI).

• This role will call for the performance of daily Compliance monitoring functions, root cause analysis, enforcement of best practices, and management reporting of risk exceptions / operational performance.

• Additionally, the role will entail periodic risk metrics reporting, active participation in numerous projects and special initiatives, assisting department management with Regulatory, Compliance and Audit inquires, and assisting the team with its user acceptance testing (Compliance related system and workflow enhancements) responsibilities.

• The person who fills this role will be expected to effectively collaborate across multiple functional teams, business lines, and infrastructure partners (technology, compliance, legal, finance); and directly with various senior stakeholders / team leads.

What will you do?

• Perform daily Possession and Control (15c3-3 and 4311) oversight and reporting functions; including root cause analysis and aging deficits versus required thresholds, filing 15c3-3 extension requests with FINRA when required. (35%)

• Daily BAU (20%)

  • Ensure accurate record keeping of all data, reports, and supporting documentation maintained by the department.

  • Prepare departmental metrics and daily/weekly/ad-hoc management reports.

  • Assist in the fulfillment of CP Related regulatory/audit inquiries / reviews.

  • Fulfill applicable Monthly FOCUS Reporting (US only) requirements Provide support to the team with respect to ongoing FINOP and FOCUS reporting related projects and issues.

  • Perform daily monitoring activities with respect to assigned BPS user entry authorizations.

  • Perform Controls Testing covering key FRR (Financial Responsibility Rules) controls within BCS.

• Project work and user acceptance testing of seg related system and workflow testing efforts (45%)

What do you need to succeed?

Basic Qualifications

• Bachelor’s degree or equivalent preferably with emphasis in Business, Accounting, Finance, or Economics. Or strong extended experience in equivalent role.

• 7-10 + years’ experience in US Capital Markets Broker / Dealer Operation and or Canadian Broker Dealer.

• Medium – Strong proficiency level interpreting and analyzing key BPS reports and tools: Stock Record, Pending Excess, Margin Trial Balance.

• Medium – Strong level comprehension level of SEA Rule 15c-3 and CIRO 4311 (Possession and Control).

Other Required Qualifications:

• Ability to collaborate with team members to review businesses, products and functional areas to identify key risks and synergy opportunities.

Suggested Qualifications:

• Medium to High proficiency level across Microsoft suite of products: Word, Excel (Macro knowledge), PowerPoint, Visio.

What’s in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to building close relationships with clients

The good-faith expected salary range for the above position is $85,000.00 - $130,000.00 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture

• Enables collective achievement of our strategic goals

• Generates sustainable shareholder returns and above market shareholder value

#LI-KA2

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

GOLDMAN SACHS TOWER, 30 HUDSON STREET:JERSEY CITY

City:

Jersey City

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-10-24

Application Deadline:

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.