Front Desk Agent
Job Description
Job Description
About Us:
At Fairfield Inn & Suites, we believe in warm hospitality, efficiency, and creating a seamless guest experience. We’re part of the Garnet Hotels portfolio, managing multiple properties across the U.S. We’re currently seeking a reliable, friendly, and detail-oriented Front Desk Agent to join our team and represent the front line of guest service.
Job Responsibilities:
Greet guests with professionalism and a warm, welcoming attitude
Check guests in and out using the hotel’s property management system
Handle guest requests, complaints, and room assignments
Answer phones, manage reservations, and provide information about hotel amenities
Process payments and maintain accurate records
Collaborate with housekeeping and maintenance teams for efficient operations
Uphold Marriott brand standards at all times
Requirements:
Previous front desk or hospitality experience preferred (Marriott brand a plus)
Excellent communication and customer service skills
Ability to work flexible shifts, including weekends and holidays
Familiarity with front desk systems or willingness to learn
Strong attention to detail and ability to multitask
High school diploma or equivalent required
Benefits:
Competitive hourly pay
Hotel employee discounts
Career growth opportunities within Hotels
Supportive work environment
On-site training provided
Shift:
Full-time / Part-time options available
Shifts may vary (morning, evening, overnight)
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