Senior ServiceNow Developer

Job Title

Senior ServiceNow Developer (ITSM, ITOM & Enterprise Integrations)

Job Summary

We are seeking an experienced Senior ServiceNow Developer with 7+ years of hands-on ServiceNow development experience to design, develop, and enhance enterprise ServiceNow solutions. The ideal candidate will have deep expertise in ITSM , ITOM , CMDB , Discovery , Service Mapping , SAM Pro , HAM Pro , and enterprise platform integrations.

This role requires strong hands-on development skills in JavaScript , Flow Designer , Integration Hub , REST/SOAP APIs , and MID Server , along with experience building scalable workflows, automations, and integrations. Exposure to AWS , Terraform , and LeanIX is preferred.

Work Model: Hybrid (New York, NY / Clinton, NJ)

Experience Required

• 7-10+ years of ServiceNow development experience.
• Strong experience implementing enterprise ServiceNow solutions.
• Experience with ServiceNow platform customization, integrations, and workflow automation.

Work Environment

• Hybrid (New York, NY / Clinton, NJ)
• Agile/Scrum
• Enterprise IT Environment

Key Responsibilities

• Design, develop, and maintain enterprise ServiceNow applications and platform solutions.
• Configure and customize ServiceNow modules including ITSM , ITOM , CMDB , Discovery , Service Mapping , SAM Pro , and HAM Pro .
• Develop scalable workflows using Flow Designer and Integration Hub .
• Build and maintain integrations using REST APIs , SOAP APIs , MID Server , and enterprise middleware.
• Customize ServiceNow applications using JavaScript , Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
• Configure Service Catalogs, Knowledge Management, Incident, Problem, Change, Request, and Asset Management modules.
• Implement Discovery and Service Mapping for infrastructure visibility.
• Support Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro) implementations.
• Design secure integrations with cloud platforms and third-party enterprise applications.
• Collaborate with architects, business analysts, and infrastructure teams to deliver scalable ServiceNow solutions.
• Troubleshoot production issues, perform root cause analysis, and optimize platform performance.
• Participate in code reviews and ensure adherence to ServiceNow development best practices.
• Support platform upgrades, enhancements, and continuous improvement initiatives.

Mandatory Technical Skills

ServiceNow Platform

• ServiceNow Development
• ServiceNow Administration
• ServiceNow Platform Customization
• Service Portal
• Service Catalog
• Knowledge Management

ITSM

• Incident Management
• Problem Management
• Change Management
• Request Management
• Service Catalog

ITOM

• IT Operations Management
• CMDB
• Discovery
• Service Mapping
• Event Management

Asset Management

• Software Asset Management Professional (SAM Pro)
• Hardware Asset Management Professional (HAM Pro)

Development

• JavaScript
• Glide API
• Script Includes
• Business Rules
• Client Scripts
• UI Policies
• UI Actions
• Flow Designer
• Integration Hub

Integration

• REST APIs
• SOAP APIs
• MID Server
• JSON
• XML
• Web Services

Preferred Skills

Cloud & DevOps

• AWS
• Terraform
• Infrastructure as Code (IaC)
• CI/CD

Enterprise Architecture

• LeanIX
• Enterprise Architecture Repository

Additional

• LDAP
• SSO
• Azure AD / Microsoft Entra ID
• OAuth
• SAML
• Performance Analytics
• Virtual Agent
• IntegrationHub ETL

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 7+ years of hands-on ServiceNow development experience.
• Strong expertise in ITSM and ITOM implementations.
• Experience with CMDB, Discovery, and Service Mapping.
• Hands-on experience with Flow Designer and Integration Hub.
• Strong JavaScript programming skills.
• Experience developing REST and SOAP integrations.
• Experience with MID Server configuration and troubleshooting.
• Strong analytical, debugging, and communication skills.