Multifamily Agency Project Manager / Client Success- US REMOTE
- Have experience working with multifamily marketing teams, marketing agencies, or PropTech vendors
- Thrive in fast-paced environments and can juggle 10+ client accounts without breaking a sweat
- Love structure, systems, and creating clarity from chaos
- Know how to build trust with clients and deliver excellence
- Can work cross-functionally with creative, data, and paid media teams to deliver results
- Serve as the day-to-day point of contact for multiple portfolios of 10–30 properties
- Own internal project tracking, deadlines, and resource assignments across client deliverables
- Keep clients proactively updated on progress, performance, and next steps
- Ensure cross-functional handoffs (creative briefs, reporting, ads, websites, listings, etc.) are clear and executed with precision
- Flag red alerts early and troubleshoot problems before they become client-facing issues
- Track renewals, expansions, and satisfaction metrics to support long-term retention
- 5+ years of experience in account management, project management, or client success (bonus if in real estate or marketing agency settings)
- Fluent in multifamily marketing tools and general tech
- Strong written and verbal communication skills - you know how to write a client update and a clear project brief
- You love systems and processes, but you’re flexible when the situation calls for it
- Confident leading meetings, organizing teams, and managing expectations with grace
- Able to see both the forest and the trees , you zoom in on details and zoom out for strategy
- Passionate, people-first small team driven by mutual respect
- Fully remote, fast-moving culture that embraces AI and innovation
- Strategic seat at the table, your voice and ideas matter here
- Real impact: your work keeps our clients happy, our team efficient, and our results top-tier
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