Host

Job Description

Job Description

Host

Our purpose is to create restaurants whose positive and vibrant atmosphere will make guests feel at home. The host is the first person that a guest encounters. The impression you make is crucial to starting off their experience on a positive note.

Making people feel welcome, building relationships, and recognizing regulars are your most important responsibilities as a Hav+Mar Host! Our hosts need to put guests at ease as soon as they enter the restaurant, the same way you would if you were welcoming someone into your home! Our guests keep coming back because they can always count on our being happy to see them.

You set the tone for the guest’s evening and are the first to show them what an experience at Hav+Mar is all about. Showing warmth, confidence, and professionalism is a given but don’t forget to SMILE and maintain a warm and hospitable presence at all times. People go out to eat for a variety of reasons and it is your job to read our guests as soon as they walk in the door. Is this group in for a quick business lunch? Are they celebrating an anniversary or birthday? Are they showing off their favorite neighborhood restaurant to friends who are in from out of town? Whatever the case may be this initial assessment will help the rest of the team determine what experience this guest is looking for.

PRIMARY RESPONSIBILITIES

• Provide courteous, prompt service to our guests
• Check voicemails at the beginning and end of every service

• Understand Marcus Live Bar and Grille Host steps of service and consistently execute them with efficiency and grace while maintaining a sense of urgency throughout the service

• Be an expert in navigating Open Table
• Ensuring coat check is clean and organized at the beginning and end of each shift
• Responsible for entering guest orders accurately into POS system (Toast) when guests order over the phone

• Communicate guest requests to management when they see anything noted on Resy
• Plotting the reservation book pre service to optimize turn times and guests in the dining room for every shift
• Effective and timely communication to all FOH team members throughout the service
• Ensure menus are always clean. Discard any that are dirty and make sure to ask management for clean menus at the top of every shift.
• Ensure excellent maintenance of the dining room
• Maintain a positive, outgoing demeanor during service, with guests and co-workers
• Be safety-conscious to promote the safety of one’s self, co-workers and guests at all times
• Interact with genuine and patient hospitality when speaking to vendors and guests; cultivate relationships with regulars
• Able to multitask and cover multiple FOH roles depending on the demands of the business, including but not limited to Barista, Cashier, Food Runner, Bar Support
• Have a general understanding of Department of Health (DOH) food safety standards

• Perform opening and closing duties

• Maintain a positive, outgoing demeanor during service

• Adhere to company policy and procedures

• Perform other duties as assigned by management

Host Qualifications:

• Possess a passion for hospitality, teamwork and exceeding guest expectations
• Minimum 1-year Hosting experience in a high-volume restaurant operation
• Knowledge of Resy, OT, Tock or any similar reservation system.

• Prior related experience requiring cash handling, excellent customer service, service recovery and problem-solving skills

• Ability to work in a fast-paced environment while managing the needs of guests

• Ability to work cohesively with co-workers throughout the restaurant

• Ability to work a flexible schedule
• Must be punctual with scheduled shifts.

• Ability to lift, carry, push, pull and place objects weighing up to 25 lbs. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.

We are an equal opportunity employer. We do not base our employment decisions on an employee’s or applicant’s race, sex, sexual orientation, age, religion, color, national origin, citizenship, disability, handicap, veteran status, or any other factor prohibited by local, state, or federal law.