Customer Service Rep

Job Description

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Point Pleasant, NJ. As a vital member of our organization, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

• Answer incoming customer inquiries via phone in a prompt and professional manner
• Address customer concerns and complaints with empathy and patience, striving for first-contact resolution
• Provide accurate and detailed information about our products, services, and company policies
• Process orders and exchanges efficiently and accurately
• Identify and escalate complex issues to appropriate departments when necessary
• Collaborate with team members to continuously improve customer service processes
• Stay up-to-date on product knowledge and company policies
• Meet or exceed customer satisfaction and performance metrics
• Participate in ongoing training and development programs to enhance customer service skills

Qualifications

• Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely
• Strong problem-solving abilities and keen attention to detail
• Active listening skills and the patience to handle customer concerns with empathy
• Proficiency in customer service software and basic computer skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Previous customer service experience preferred
• Flexibility to work various shifts, including weekends and holidays, as needed
• Strong organizational skills and the ability to prioritize tasks efficiently
• Enthusiasm for delivering exceptional customer experiences and building positive relationships
• Ability to remain calm and professional under pressure
• Basic math skills for processing transactions and handling account-related inquiries

Additional Information

All your information will be kept confidential according to EEO guidelines.