Regional Sales Support Manager

POSITION OVERVIEW
The Regional Sales Support Manager will independently support our Sales Team and thousands of customers in your market area, providing them with exceptional customer service and industry knowledge. You will serve as a key customer and sales team member consultant, by supporting their projects from the beginning to the end.

DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to independently perform each essential duty satisfactorily. Other minor duties may be assigned.
• Uphold customer service standards by maintaining a friendly and service-oriented environment.
• Promptly and professionally answer and return customer inquiries.
• Provide accurate and expert information.
• Be responsive to all customer concerns.
• Maintain extensive product and project knowledge.
• Assist in managing account activities in CRM.
• Other responsibilities as needed.
• Identify and address problems as they arise.

QUALIFICATIONS
The requirements listed below are representative of the qualifications necessary to perform the job.
• Education: High School Diploma or equivalent required. Bachelor's Degree or greater is preferred.
• Experience: Minimum (3-5) years of relevant work experience is required.
• Experience: Greater than (5-10) years of experience of relevant work experience in the Tile, Natural Stone, Textile, Furniture, Building Materials, Supply Chain industries is strongly preferred.
• Excellent Time Management Skills
• Excellent interpersonal skills to be able to work effectively with all members of the supply chain team.
• Ability to multitask across several projects.
• A strong of industry knowledge.
• Experience working with Commercial Contractors.
• Knowledge of logistics and supply chain.
• Knowledge of, and experience with, Sales Pad, Magento, Salesforce systems a plus.
• Excellent with Microsoft Suite.
• Excellent Math Skills.
• Exceptional problem-solving skills.