Overnight Concierge / Front Desk Associate

Job Description

Job Description

Shift & Location Available:

• Essex County, NJ

Ideal candidate for this role :

• The ideal candidate for this role is someone with gracious customer service skills with the ability to multitask. A person with great people skills who can troubleshoot seamlessly. This person will be responsible for maintaining the property like they do their own homes ensuring all maintenance, janitorial, and package deliveries are handled appropriately.

Rewards:

• Paid time off
• Medical/Vision benefits
• Referral bonuses
• Retirement Plan
• Mentorship Program
• Learning and Leadership opportunities
  • Exceptional candidates have the potential to grow into Manager/Supervisor/Lead roles, overseeing larger teams and operational aspects of the business.
• Training & Development

Position Description
Our Concierge team is responsible for handling resident & guest requests and promoting a welcoming environment in the residential condo building. The APC Concierge team is committed to providing a sense of comfort and reliability for our residents and their families. We are expected to know the building like we know our own homes and maintain the safety and immaculate image of the luxury condo we are assigned to. We strive to provide a gracious, accommodating customer service experience for all living, working, and visiting the properties we serve.

Responsibilities

• Pleasant and professional demeanor: ability to graciously interact with residents, guests, building vendors, and building management.
• Track all package deliveries, daily activities, and amenity reservations using building software program.
• Inform residents of incoming visitors & direct visitors.
• Review access control cameras to ensure the safety of the residents.
• Manage administrative requests on behalf of Property Managers.
• Independently navigate and troubleshoot unpredictable situations that may arise including maintenance issues.

Requirements:

• High School Diploma
• Basic computer literacy skills and ability to utilize equipment (i.e. handheld radios, telephones, computers, etc)..
• Excellent written and verbal communication skills in the English language.
• Able to multi-task and good time management skills.
• Confident, polite, friendly, and self-assured attitude.
• Well-groomed, professional appearance.
• Ability to stand or sit for the duration of the assigned shift, lift, push, and pull at least 30 lbs.
• Adhere to APC location site Standard Operating Procedure (SOP).

Preferred Experience:

• 1 year of office/administrative experience.
• 1 year of high-end residential or hotel experience as Bellman, Porter, Doorman, Greeter, Server, Hostess.
• Knowledge of Carson and/or BuildingLink software.

Position Type/Expected Hours of Work

• This position requires weekend availability

Who is APC?
APC is a full-service hospitality company, providing Front Desk Concierge, Security, Valet Parking, Shuttle, and Door Greeter services for residential buildings, healthcare facilities & corporate centers. If you are someone who likes making lasting connections or even looking to “do something different,” we would love to hear from you! Here at APC we value team building and encourage success by offering room for growth and often promoting from within.

Contact us:

• Call: (973) 857-2008 x103 (If no one is available to take the call, please leave a message)

APC is an equal-opportunity employer . APC _ does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.