Consumer Complaints Manager

Relocation Assistance Offered Within Country
Job Number #167800 - Piscataway, New Jersey, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Global Consumer Complaints Manager

 

The Global Consumer Complaints Manager will work closely with the Consumer Affairs team to ensure seamless communication and collaboration in addressing feedback. This involves facilitating cross-functional meetings and utilizing data analytics tools like Domo or Snowflake for deeper insights into complaint patterns. The role also includes training on global quality requirements and procedures, communicating with various regional and local partners about issues and resolutions , and providing administrative and technical support for global consumer affairs databases.

 

What you will do:

 

• Track and trend Consumer Complaints globally on a daily basis, leverage consumer complaint data to drive product improvements and innovation.

• Emphasize proactive approaches to identifying potential risks and implementing preemptive measures

• Work in close partnership with the Consumer Affairs team to ensure seamless communication, alignment, and collaboration in addressing consumer feedback and complaints. This partnership aims to enhance consumer satisfaction and drive improvements

• Facilitate cross-functional meetings to ensure alignment across departments in addressing consumer complaints issues, Use data analytics tools like Domo or Snowflake for deeper insights into complaint patterns.

• Conduct Training on Global Quality requirements and procedures regarding Consumer Complaints, communicate with Regional Quality Leaders, Local Plant Quality, Technology, Regulatory, Product Safety and Packaging Partners about issues and how to resolve them.

• Provide administrative & technical support to Global Quality personnel for the Global Consumer Affairs CRM database (Emplifi Agent) and ETQ Modules.

• Responsive to Global Product Safety, Regulatory and other groups for special inquiries, investigations.

• Speak to Regulatory Agencies as required.

• Support Module Design and Modification of ETQ Management of Change, Audit Management, Investigation and CAPAs to ensure right first time principals.

• Special projects as directed.

Required Qualifications:

• Bachelor’s degree in a business or science related field.

• 5 years of Manufacturing experience in a GMP environment.

• Relevant advanced degrees or certifications in Quality Management or Regulatory Affairs.

• Working knowledge of business process systems such as Global Consumer Affairs CRM, SAP, Google Suite (Google Doc, Sheets, Slides, and Forms), Excel, Tableau, Snowflake, DOMO, ETQ.

Preferred Qualifications:

• Solid understanding of Quality Systems and Global Regulatory requirements such as U.S. FDA cGMPs, Health Canada cGMPs, EU EMA, Australia TGA, China NMPA, etc.

• Strong interpersonal and communication skills; ability to develop and express ideas; build a cross functional network and build consensus.

• Excellent written and presentation skills.

 

Compensation and Benefits
Salary Range $112,000.00 - $150,000.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions, please click here .

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