Sr Customer Service Rep

W-2 Contract Role

Job Title: Sr Customer Service Rep

Location: Kalamazoo, MI 49001

Duration: 18 Months

Pay Rate: Up to $17.94/hr.

Shift - Monday to Friday, 7:00am to 3:30pm

****ONSITE***1st Shift***

Demand continues to grow, so there is high overtime need (though infrequent, >55 hour weeks are possible). 1st Shift Core Hours are 7:00am-3:30pm M-F This is NOT a remote position.

***** The Representative will be a highly proficient and quality-focused producer of Pre-Operative Plans, they will be focused on their individual production efforts to meet team and department production targets, their responsibilities will include but not be limited to the following:

* Create cases to be completed using a proprietary case management system.

* Review CT Scans for conformity to Mako Surgical protocol.

* Segment CT Scans using specialized software to create 3D Anatomical Bone Models for use in Robotic Surgery.

* Create Pre-Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement.

* Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning.

* Upload completed Pre-plans to field based personnel.

* Document all activities according to prescribed methods and procedures.

* Follow work instructions exactly to deliver consistent output

Additional Job Details:

* Minimum Requirements: High School Diploma or equivalent.

* Minimum of 2 Years' work experience required, or equivalent education (Associate's Degree or above) Preferred (any of the following):

* Computer skills: Proficiency in Microsoft Office Suite and knowledge of Adobe Photoshop are considered a plus

* Certifications or related experience in Radiology (CT, X-Ray, MRI)

* Certification in Graphic Design or related field

* College level anatomy course completion

* Demonstrated customer service orientation

* Demonstrated interpersonal and communication skills

* Demonstrated efficient work methods and an ability to handle multiple tasks in a fast-paced environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.