Sports Betting Customer Service

Job Description

Job Description

POSITION SUMMARY

We’re looking for a Customer Service Representative to join our team at the FanDuel Sportsbook, located in the Meadowlands Racetrack. This person will help to deliver unparalleled customer service by providing quality information to customers and personally enhancing their sports wagering experience. We are looking for customer service-oriented individuals who are positive, outgoing, operate with a high level of computer proficiency and have a passion for sports. This role is a direct hire for the Meadowlands Racetrack.

THE GAME PLAN
Everyone on our team has a part to play

• Responsible for keeping a well-stocked, clean and organized workstation/area
• Maintain a professional appearance that reflects the FanDuel Standards
• Greet a high volume of customers and answer questions in a polite and courteous manner to maintain a fun, positive and supportive teamwork environment
• Drive commercial-oriented events in both the sportsbook and outside venues
• Responsible for promoting new product launches
• Excellent interpersonal skills and ability to communicate effectively
• Facilitate new product launches and drive business through promotions and initiatives
• Responsible for printing betting sheets daily, self-service terminals and a/v system
• Other administrative tasks and duties as necessary and assigned

What we're looking for in our next teammate

• Previous experience working a high-volume front line or guest facing position
• Ability to work closely with people and be able to handle customer and staff issues in an effective, equitable and friendly manner
• Must be able to remain calm and decisive in high stress conditions
• Detail oriented with sound math and clerical skills
• Extensive knowledge of computers, touch screens & a/v systems
• Must be able to work weekends and holidays as scheduled
• Must be able to obtain a gaming license from the state of New Jersey
• Must be able to obtain a racing license from the state of New Jersey
• Ability to thrive in a fast-paced, team-oriented environment
• Strong interpersonal and communication skills; ability to act professionally and confidently interact with all constituents.
• Demonstrates poise, tact, judgment and diplomacy
• Ability to work flexible hours including nights, weekends and holidays as needed