Customer Service Representative I

Job Responsibilities:

• Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations/warehouse department.
• Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays.
• Ensure all customer related documentation is complete and filed.
• Processes RMAs and credits. When necessary forward credits to customers and corporate finance.
• Oversee/manage Papervision.
• Attend and participate meetings as required.
• Additional Responsibilities
• Answer incoming calls.
• Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable.
• Provide customers missing or misplaced documents including but not limited to invoices and BOLs.
• Provide effective support to sales team.
• Greets and screens visitors and telephone call and notifies staff members or records and relays messages.
• Monitors admittance to facility assuring admittance is authorize employees and vendors only.
• Complete miscellaneous customer care functions and special projects as assigned.
• Complete reports and maintain documentation as required.

Skills:

• Knowledge of Microsoft Excel; IDS systems; Power Sell software; EDI software and Microsoft Outlook.
• Oral and written communication skills.
• Time management.
• 10 key skills.

Education/Experience:

• High School diploma or GED equivalent
• One to two years related experience and/or training; or equivalent combination of education and experience
• System Implementation preferred