IT Support Specialist (AI-Enabled)

We are seeking an IT Support Coordinator to assist in maintaining and troubleshooting the company's technical systems, supporting the smooth functioning of IT-related hardware, software, and network systems. The ideal candidate will support day-to-day operations across ERP systems, Google Workspace platforms, internal servers, automated reporting tools, and other company-critical technologies, while actively leveraging AI-assisted tools to improve operational efficiency.

Responsibility Areas:

• Provide first-line IT support for hardware, software, and network issues (laptops, desktops, printers, peripherals); resolve tickets within SLA guidelines.

• Maintain and update troubleshooting documentation for common issues.

• Perform routine system maintenance, security updates, and assist with backup/recovery procedures.

• Administer and troubleshoot the Google Workspace ecosystem (Gmail, Drive, Sheets, Groups, etc.).

• Develop and maintain automated Google Sheets tools using Apps Script; ensure data integrity and optimize complex formulas, queries, and scripts.

• Support business intelligence dashboards (Google Data Studio) and generate periodic & ad-hoc reports.

• Maintain the company website domain, hosting server, and routine updates.

• Track and manage the inventory of IT equipment, including upgrades and replacements.

• Leverage AI assistants (e.g., Claude, ChatGPT, Gemini) and AI coding-assistant CLIs (e.g., Claude Code, Codex, Gemini CLI) to accelerate troubleshooting, documentation, scripting, and Apps Script development.

• Collaborate with the Innovation & Technology Optimization team to streamline support workflows and identify opportunities for AI-driven automation.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• 0–1+ year of experience in IT support or a similar role.

• Working knowledge of Google Workspace administration and basic networking concepts (LAN/WAN, VPN, firewalls).

• Proficiency in troubleshooting hardware and software issues across Windows and macOS.

• Hands-on experience with Google Apps Script or a similar scripting language (JavaScript, Python).

• Familiarity with using AI assistants such as Claude or ChatGPT for daily work (drafting documentation, debugging, scripting help).

• Familiarity with AI coding-assistant CLI tools such as Claude Code, Codex, or Gemini CLI.

• Basic understanding of prompt engineering and structured prompt design.

• Strong communication, problem-solving skills, and attention to detail.

• Bilingual proficiency in English and Korean languages.

Preferred Qualifications:

• Exposure to GCP (Google Cloud Platform) and basic database concepts (MySQL, PostgreSQL).

• Experience building dashboards in Google Data Studio or similar BI tools.

• Hands-on experience automating support tasks or workflows with AI tools.

• Exposure to TypeScript, React, or Next.js.

• Familiarity with Python for scripting or data tasks.

• Interest in logistics, supply chain, or manufacturing environments.

• Relevant certifications (CompTIA A+, Google IT Support, etc.).

Work Hours: Full-Time (Monday – Friday, 8:30 AM – 5:30 PM)

We believe great work deserves great support. Here's what we offer:

• Medical, Dental & Vision Insurance

• Paid Vacation, Sick Days, and Holidays

• Performance Bonuses

• Educational Training Reimbursements

• Employee Referral Incentives

• Daily Lunch Fringe Allowance

• Team Lunches & Dinners

• Fitness Membership Reimbursements

• Employee Birthday Gifts

• Recognition & Service Year Awards