IT Support Specialist (AI-Enabled)

DHD Consulting
Fort Lee, NJ

We are seeking an IT Support Coordinator to assist in maintaining and troubleshooting the company's technical systems, supporting the smooth functioning of IT-related hardware, software, and network systems. The ideal candidate will support day-to-day operations across ERP systems, Google Workspace platforms, internal servers, automated reporting tools, and other company-critical technologies, while actively leveraging AI-assisted tools to improve operational efficiency.

Responsibility Areas:

  • Provide first-line IT support for hardware, software, and network issues (laptops, desktops, printers, peripherals); resolve tickets within SLA guidelines.

  • Maintain and update troubleshooting documentation for common issues.

  • Perform routine system maintenance, security updates, and assist with backup/recovery procedures.

  • Administer and troubleshoot the Google Workspace ecosystem (Gmail, Drive, Sheets, Groups, etc.).

  • Develop and maintain automated Google Sheets tools using Apps Script; ensure data integrity and optimize complex formulas, queries, and scripts.

  • Support business intelligence dashboards (Google Data Studio) and generate periodic & ad-hoc reports.

  • Maintain the company website domain, hosting server, and routine updates.

  • Track and manage the inventory of IT equipment, including upgrades and replacements.

  • Leverage AI assistants (e.g., Claude, ChatGPT, Gemini) and AI coding-assistant CLIs (e.g., Claude Code, Codex, Gemini CLI) to accelerate troubleshooting, documentation, scripting, and Apps Script development.

  • Collaborate with the Innovation & Technology Optimization team to streamline support workflows and identify opportunities for AI-driven automation.

Minimum Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

  • 0–1+ year of experience in IT support or a similar role.

  • Working knowledge of Google Workspace administration and basic networking concepts (LAN/WAN, VPN, firewalls).

  • Proficiency in troubleshooting hardware and software issues across Windows and macOS.

  • Hands-on experience with Google Apps Script or a similar scripting language (JavaScript, Python).

  • Familiarity with using AI assistants such as Claude or ChatGPT for daily work (drafting documentation, debugging, scripting help).

  • Familiarity with AI coding-assistant CLI tools such as Claude Code, Codex, or Gemini CLI.

  • Basic understanding of prompt engineering and structured prompt design.

  • Strong communication, problem-solving skills, and attention to detail.

  • Bilingual proficiency in English and Korean languages.

Preferred Qualifications:

  • Exposure to GCP (Google Cloud Platform) and basic database concepts (MySQL, PostgreSQL).

  • Experience building dashboards in Google Data Studio or similar BI tools.

  • Hands-on experience automating support tasks or workflows with AI tools.

  • Exposure to TypeScript, React, or Next.js.

  • Familiarity with Python for scripting or data tasks.

  • Interest in logistics, supply chain, or manufacturing environments.

  • Relevant certifications (CompTIA A+, Google IT Support, etc.).

Work Hours: Full-Time (Monday – Friday, 8:30 AM – 5:30 PM)

We believe great work deserves great support. Here's what we offer:

  • Medical, Dental & Vision Insurance

  • Paid Vacation, Sick Days, and Holidays

  • Performance Bonuses

  • Educational Training Reimbursements

  • Employee Referral Incentives

  • Daily Lunch Fringe Allowance

  • Team Lunches & Dinners

  • Fitness Membership Reimbursements

  • Employee Birthday Gifts

  • Recognition & Service Year Awards

Posted 2026-05-09

Recommended Jobs

Clinical Data Analyst

Solomon Page
Clark, NJ

Our client, a personal care manufacturing company, is looking for a Clinical Data Analyst to join their team! This will be a onsite role working out of their office in Clark. The successful candidate …

View Details
Posted 2026-06-09

Senior Customer Development Manager (Remote - East Coast or Central Time Zones)

Nestlé
Bridgewater, NJ

  At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective s…

View Details
Posted 2026-06-06

Jobsite Kitchen Measuring/Kitchen Designer

Nationwide Kitchen Installers
Newark, NJ

About the Job: Join our Team! Nationwide Kitchen Installers Inc. is looking for new members to join our team! We have immediate openings for “Kitchen Detailers”. These are people that go to…

View Details
Posted 2026-03-02

Lead Bartender

Dartcor
Newark, NJ

Job Description Job Description About Us: Dartcor Hospitality is opening the Final Whistle. The Final Whistle is a high-energy, pop-up sports bar experience created to capture the once-in-a-g…

View Details
Posted 2026-04-01

Speech Language Pathologist ( SLP )

Somerwoods Rehabilitation and Healthcare Center
Somerset, NJ

Are you a compassionate Speech Language Pathologist ( SLP ) looking for a fulfilling role in a supportive environment? Do you want to work where your contributions are valued, with opportunities for …

View Details
Posted 2026-05-01

Mechanic - Forklift Mobile Technician - Rahway, NJ

C&C Lift Truck Inc
Rahway, NJ

Job Description Job Description MECHANICS NEEDED - $1,000 signing bonus for forklift mechanics certified on competitive equipment! We are not seeking forklift operators; this role is geared tow…

View Details
Posted 2026-06-18

Field Clinical Specialist - Northern New Jersey Area - Peripheral Vascular

Stryker
Mahwah, NJ

As a Peripheral Vascular Field Clinical Specialist at Stryker, you will help transform the lives of patients suffering from venous and other vascular diseases together with our customers. This is a v…

View Details
Posted 2026-04-24

Compliance Auditor Job #2929

BritePros Medical Staffing
Cherry Hill, NJ

Compliance Auditor – To $67K – Cherry Hill, NJ – Job # 2929 Who We Are? BritePros Healthcare Staffing is completely committed to sourcing only the best administrative and clinical talent in the…

View Details
Posted 2025-08-12

Irrigation Manager

The Blue Collar Recruiter
Freehold, NJ

Job Description Job Description Irrigation Field Manager High-End Residential & Commercial Irrigation | Leadership Role | Hiring Immediately Are you an experienced irrigation professional w…

View Details
Posted 2026-06-19

Accounting Coordinator

Sharpened Image, Inc.
Union, NJ

Job Description Job Description Our client is seeking an Accounting Coordinator Position Overview: We are seeking a detail-oriented and proactive Accounting Coordinator with 3 to 5 years …

View Details
Posted 2026-06-18