Guest Services Representative (Part-Time)

The Dawes Arboretum has an immediate need for a part-time (up to 23 hours per week) Guest Services Representative to join our People & Culture branch. Scheduled shifts will vary to include evenings, weekends, and holidays. If you are looking for a dynamic and rewarding position that allows for opportunities for knowledge growth, development and advancement – we want to hear from you!

Your purpose in this role is to provide high-quality impactful customer service, whether by phone or in person. You will champion our mission by sharing accurate information/directions, promoting upcoming events, and providing assistance with gift shop transactions, memberships and program registrations. Attention to detail, ability to resolve issues and multi-tasking are just a few of the key skills essential for success in this role.

Some of the specific responsibilities of this position include but are not limited to:

• Warmly greet guests upon their arrival and ensure they feel welcomed by providing cheerful and courteous customer service, whether at the Gatehouse or in the Gift Shop.
• Assist guests with admission into the Arboretum by verifying membership or accepting payment from non-members at the Gatehouse.
• Answer telephone calls and assist with questions regarding programs, memberships, special events, natural history, horticulture, Dawes history and directions. Or transfer call to appropriate department for proper handling.
• Troubleshoot problems, communicate effectively, manage customer concerns, and provide prompt follow-up to any guest.
• Operate the point-of-sale system and utilize various computer programs.
• Maintain gift shop, ensuring the area is clean and stocked.

If you are inspired by what you have read so far, please submit your resume and cover letter demonstrating the following:

• Previous demonstrated customer service and/or cash handling experience (at least 3 months of previous experience).
• High school diploma or General Education Degree (GED).
• Excellent communication skills (verbal, written and interpersonal).
• Computer and Point-of-Sale proficiency.
• Ability to work a flexible, rotating schedule to include weekends, holidays and evenings.

Organizational Culture:

At The Dawes Arboretum our staff members are dedicated team players, determined problem solvers, and resourceful stewards who are committed to an atmosphere of respectful, honest and open communication. Our work environment is one of high energy, high activity and mutual support. We provide opportunities for learning and professional development, and a gratifying work experience.

The hourly pay range for this position is $14.00-$15.00.

The Dawes Arboretum is an Equal Opportunity Employer. Employment decisions at The Arboretum will be made without regard or consideration of an individual’s race, color, religion, sex, pregnancy, national origin, age, disability, sexual orientation, gender identity or expression, disability, marital status, veteran or military status, genetic information or any other protected status. The Dawes Arboretum values diversity and is committed to creating an inclusive environment.