Front Desk Receptionist

Job Description

Job Description

Front Desk Medical Receptionist

Responsible for greeting incoming patients and visitors, answering busy phone system, filing, perform data entry and complete other various front office duties in a fast paced, customer-oriented, clinical environment in accordance with practice guidelines.

Responsibilities

• Schedule new and established patients for appointments, recall appointments, confirm scheduled appointments and monitor ‘no-show’ appointments in an efficient and productive manner
• Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person, and retrieve calls from answering service. Always be conscious of having a pleasant phone voice and an upbeat attitude with all patients – patients are our priority.
• Greet and identify patients and visitors with a smile as they enter the office in reference to the daily schedule and obtain all required documentation
• Provide and collect all necessary patient information and documentation. Request and/or scan appropriate insurance cards and identification cards. Review all forms for completion and refer patients to the website for remote access to forms. Verify that all consent forms are signed, dated and witnessed appropriately prior to procedures. Provide patients with separate document to collect email addresses for email blasts. Enter all patient demographics in EMR accurately, prepare charts and monitor daily patient flow with a team-oriented attitude
• Daily financial responsibilities include collecting applicable outstanding balances or new payments, reconciling front desk financial transactions with a high degree of accuracy, and batching out credit card machine
• Verify insurance eligibility, retrieve referrals and/or test results from other physician offices and facilities for physician and ultra-sonographer
• Travel to satellite offices weekly
• Maintain a neat and organized waiting room and escalate any patient complaints to supervisor
• Maintain strict confidentiality and adherence to HIPAA and OSHA guidelines
• Promote practice in a positive manner
• Perform other related duties as assigned*

Skills

• Polite, upbeat, and professional attitude when dealing with patients and co-workers
• Excellent oral and written communication skills
• Telephone Etiquette
• Proficient data entry skills
• Math Aptitude
• Ability to multi-task seamlessly
• Good time management skills
• Must be energetic and a team player
• Must have an understanding of medical insurance; including practice participation and member benefits

Education

• High School Diploma or Equivalent Required

Experience

• Only candidates with a minimum of one year medical office front desk clerical experience will be considered.

Experience:

• Medical receptionist: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

License/Certification:

• Driver's License (Required)