New Patient Coordinator
Job Description
Job Description
Overview
- Monitor, track, and respond to all incoming leads in a timely manner
- Contact prospective clients via phone, email, or text to answer questions and provide information
- Schedule appointments and consultations, ensuring accuracy in the calendar system
- Follow up with warm leads who have not yet booked
- Maintain detailed notes and updates in the CRM or lead management system
- Provide excellent customer service to ensure every interaction is professional and welcoming
- Collaborate with the clinical and front desk teams to ensure smooth handoffs after booking
- Report regularly on lead activity, conversion rates, and appointment scheduling metrics
- Prior experience in customer service, client coordination, or scheduling preferred
- Strong communication skills, both written and verbal
- Organized and detail-oriented with the ability to manage multiple leads at once
- Comfortable working independently in a mostly remote role
- Familiarity with CRM systems, lead tracking, or scheduling software is a plus
- Friendly, professional, and customer-focused demeanor
- Competitive hourly pay or salary (based on experience)
- Flexible, mostly remote work schedule
- Opportunity for performance-based bonuses tied to conversion and booking goals
- Growth opportunities within the company
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