Store Manager

Chick-fil-A - Store Manager Needed

Are you a highly skilled and motivated individual seeking a dynamic role as a Store Manager? Do you thrive in a positive, people-focused environment where teamwork and leadership development are key?

Join Chick-fil-A, where working goes beyond just a job. As a Store Manager, you will have the opportunity to lead a team effectively, ensuring exceptional customer service and financial performance. You will be responsible for every aspect of store supervision, resource management, stock control, and staff training.

Store Manager Job Description

We are looking for an experienced and skilled store manager with remarkable skills, who will run a store effectively and with attention to detail.

Our store manager candidates are required to be in constant contact with the staff and customers. They need to be able to ensure their staff provides the highest quality customer services and monitor the overall financial performance of the store.

The responsibilities of a store manager are to greet the staff and customers, provide them with what they need, give intelligent recommendations and suggestions, build customer and brand trust, assist the staff with anything they need and make sure the customers have a great shopping experience.

More importantly, a perfect store manager candidate should be reliable, accommodating, courteous, and friendly to ensure that the customers are fully satisfied.

Job Summary

• We are looking for enthusiastic, hard-working, servant leaders to join our family at Chick-fil-A Audubon & Barrington. We pride ourselves in having the best people in the business. This is a fast paced environment and we have high expectations of our employees, but we also take good care of our team.

Roles and Responsibilities:

• Ensuring that products and guests’ experience are consistent with our brand, culture and standard of excellence
• Effectively communicate clearly with guests, team members and leaders
• Customer service; courteously greet guests, take orders, explain and suggest menu items
• Stand for periods of up to 8 hours in length
• Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing the trash, cleaning equipment, and keeping restrooms clean
• Preparing, assembling and serving products to food stations and guests
• Ensure restaurant complies with food safety and Health Inspection Standards
• Assemble, clean, maintain and operate: general equipment, soft serve machine, and soda towers
• Provide Leadership to ensure your S.H.I.F.T. operates with excellence
• Provide on-going Coaching that fosters the CFA culture and operational excellence
• Perform Manager responsibilities
• REPORTS TO: Director Operations
• Staging, assigning or delivering catering creating remarkable guest experiences
• Be competent and confident in your responsibilities as a manager
• Create the game-plan for your shift, ensure shift is set up for success
• Assign registers and have a drawer ready for TM’s before they arrive on shift
• Answer the phone and respond or handle the matter appropriately
• Resolve Guest issues and complaints appropriately
• Take catering orders over the phone, enter into the system, confirm payment method, and notify marketing director and catering coordinators of exceptionally large orders and deliveries immediately
• Ensure TM’s clock-in and clock-out according to their scheduled shift
• Monitor breaks, particularly for minors
• Make appropriate judgment calls when the store is slow or busy – if slow, ask for volunteers to leave early; if busy, ask for volunteers to stay later or send a message out for TM’s to come in early
• Take ownership and keep a pulse on all aspects of the store: DT, FC and DR. Ensure all areas of the business are flowing smoothly, Guests are being served, the DR, restrooms and parking lot are clean, disinfecting protocols followed, team members meet ALL uniform requirements etc.
• Count any drawers at the end of your shift
• Before you leave, communicate any relevant details to the next Manager on duty and set the next shift up for success

Manager's Code of Honor

• We hire character and develop skills
• We offer continuous praise and feedback
• We send negativity to work someplace else
• We celebrate loyalty and develop potential

If you believe you can practice all of our Code of Honor everyday on shift, please read further!

We are looking for enthusiastic, hard-working, servant leaders to join our family at Chick-fil-A Audubon. We pride ourselves in having the best people in the business. Your support in the restaurant will be essential to our restaurant in continuing to be “remarkable”.

Your Impact

• Work in high performance teams in multiple areas
• Provide unforgettable hospitality within and even beyond the four walls of our restaurant
• Have a positive influence on all who come into contact with Chick-fil-A, and the community
• Participate in a fast paced, upbeat environment that serves guests in record times with top quality products.
• Maintain a refreshingly clean environment

Your Opportunity

• Leadership opportunity for college or university students as well as adults looking to advance their career in restaurant
• Great opportunity to advance a career in restaurant
• With over 100 employees at this location and multiple tiers of leadership, there’s plenty of room to grow!
• Path for growth includes: Assistant Director and Director Levels

Benefits: Free Food, Flexible Schedule, Vacation Time, Great Benefits, Scholarship Opportunities and more.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.